Expertise and Experience for All Railroad OperationsConductor/Yard CrewConductors are responsible for supervising the over-the-road operation of freight trains. They make decisions about switching, spotting cars and making up the train. They are responsible for monitoring and reporting work performed en route. With yard crews, conductors are also responsible for inspecting cars in conformance with FRA regulations, protecting railroad revenue, and responding to hazardous materials emergencies. Switchmen identify and line switches, identify and tie hand brakes, and line switches at industrial sites. Students practice all the tasks that are critical to the safe and efficient movement of trains. Customer ServiceCustomer Support Specialists are the critical link between the railroad industry and its customers. Customer service skills, including teamwork and interpersonal communications, uniform and accurate data reporting practices, and revenue protection techniques, ensure the best relationships between customer and supplier. Hands-on use of data reporting systems is the core of Customer Support Training. Students use training systems and databases that emulate the performance of production systems and practice with these systems to master data reporting skills. DispatcherHighly skilled dispatching ensures not only the safe movement of trains and on-track vehicles but also their efficient movement-providing top value for shippers. Dispatcher training provides entry-level and experienced dispatchers with the skills they need to move traffic safely and effectively. Students practice planning, communicating, and monitoring traffic movements on computer system and communications simulators. Interactive video self-instruction supplements classroom training on the General Code of Operating Rules. Locomotive EngineerRailroads run thousands of trains each day over widely varying conditions. Locomotive engineers and their supervisors are responsible for operating trains safely and efficiently and for keeping up with changes in policies, practices and equipment. Stationary and full-motion locomotive simulators equipped with computer-generated images, air brake demonstration racks, and signal simulators provide hands-on practice. Computer-based training in the General Code of Operating Rules, air brake and train handling, and other subjects augments classroom and laboratory training. Maintenance of WayMaintenance of Way employees maintain the infrastructure of a railroad, constructing, inspecting and repairing track, bridges buildings, and other railroad properties and facilities, operating the equipment used in these tasks, and, in some cases, maintaining that equipment. Welding is one of the skills fundamental to effective maintenance of way activities, and so the Academy offers extensive, laboratory-based welding training. A full-sized locomotive crane simulator, hydraulic test benches, equipment cutaways, and other simulators and equipment give students experience they can apply immediately on the job. The Academy also operates a state-of-the-art mobile training classroom to take maintenance of way training into the field. MechanicalThe railroad industry employs thousands of mechanical employees, machinists, electricians, sheet-metal workers, boilermakers, carmen, and supervisors responsible for inspecting, maintaining, and repairing locomotives and freight cars. Mechanical training offers a range of courses, including apprentice programs, teaching these principles and techniques. Students practice new skills using General Electric and Electro-Motive Division locomotive electrical simulators. They disassemble and reassemble GE and EMD diesel engines and practice maintenance skills on four locomotive and six freight car air brake simulators. The result is training that transfers immediately, improving employees' on-the-job performance, allowing railroads and car owners to make better use of their most valuable assets. Signal SystemsSignal and train control systems employ the latest technologies to provide for the safe and efficient movement of rail traffic. Signal Systems employees install, inspect, test, and maintain these systems, applying a broad base of education and training. Because signal and control systems affect the safety and productivity of other railroad employees, they too must have a general understanding of how these systems operate. To meet diverse and changing training needs, Signal training laboratories are equipped with train control system simulators, wayside equipment system simulators, power-operated switch layouts, and grade crossing simulators. Computer-based training augments classroom and laboratory instruction. Telecommunications/System ElectricalEnabling communication among railroad facilities are systems and equipment including integrated digital/analog transmission networks, two-way radios, and long-distance telephone networks. Several hundred employees install, maintain and repair these systems, so critical to uninterrupted communication and ongoing operation. Telecommunications training relies heavily on hands-on, laboratory-based practice to ensure that students take the skills they need to their jobs. Electrical systems installed, inspected, maintained, and repaired by hundreds of technically skilled employees and supervisors are also critical to the safe movement of rail traffic, the uninterrupted operation of office systems, and the efficiency of communication between railroads and their customers. Their training needs are addressed through a broad range of classroom and laboratory instruction employing state-of-the-art simulation for hands-on learning and practice.
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