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Driver and Dispatcher Services

With a single contact, BNSF's award-winning Customer Support team can assist you with all of your shipment or equipment questions, or any other issue regarding shipping on our railroad.

If you are a new BNSF customer, please begin by getting a Personal Identification Number (PIN), so we can provide you with customized and confidential service.

If you are not a current BNSF customer, please find the area that best matches your need under Contact Us.

Explore the tabs below to find the information you need.

BNSF's intermodal network is made up of some of the largest and most modern intermodal hub facilities in the industry — facilities that are designed to move your shipments across the BNSF system faster than ever before.

Find out where the BNSF intermodal facilities are located or print the Intermodal Facility Guide .

Facility Policies

Driver and Parking Guide 
Driver in-gate and general parking procedures.

Regions Domestic and Regions International  
Represents BNSF intermodal hubs and groupings in contractual agreements.

Facilities Information and Resource Management (FIRM) codes
Resource information.


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BNSF intermodal facilities FIRM codes
Alliance, TX - 1111 Intermodal Parkway T926
Atlanta (Fairburn), GA - 6700 McLarin Rd. O083
Birmingham, AL - 401 Finley Blvd. P170
Cicero, IL - 26th Street J791
Corwith, IL - 3526 W. 43rd St. I145
Denver, CO - 585 W. 53rd Place H096
Dilworth, MN - 311 Second Ave. SE H270
El Paso, TX - 805 S. Santa Fe St. S390
Houston, TX - 214 Brisbane Rd. S639
Kansas City, KS - 720 S 38th St. J177
Los Angeles, CA - 4000 E. Sheila Street, Bldg 39 Y386
Logistics Park Chicago, IL - 26664 S. Baseline Rd. H572
Memphis, TN - 4814 Lamar Ave. P486
New Orleans, LA - 539 Bridge City Ave. Q819
Omaha, NE - 4370 Gibson Rd. H397
Oakland International Gateway, CA - 333 Maritime St. Z944
Phoenix, AZ - 5281 Tom Murray Rd. Y386
Portland, OR - 3930 NW Yeon X086
Seattle (International Gateway - SIG), WA - 44 S. Hanford Y498
S. Seattle, WA - 12400 51st Pl. S. Y371
Spokane, WA - 1800 N. Dickey Y799
St. Louis, MO - 3500 Wellington Ave. J300
St. Paul, MN - 1701 Pierce Butler Rt. J828
Stockton, CA - 6540 Austin Rd. W675

Need to locate your distribution center near a BNSF intermodal facility?

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Intermodal Storage free time and charges apply to equipment held at a BNSF facility from notification to out gate. Notification occurs when BNSF advises the notify party that the equipment is available. Storage charges begin accruing when free time expires. BNSF facilities are tiered into three groups with specific free times and daily storage charges.

Storage FAQs  

At BNSF it's our goal to simplify all the details so you can focus on what's really important: your cargo.

BNSF Group Facilities and Locations

Facilities Locations Facilities Locations
Group 1 Kansas City, KS Group 3 Albuquerque, NM
  Los Angeles, CA   Amarillo, TX
Group 2 Alliance, TX   Billings, MT
  Atlanta (Fairburn), GA   Birmingham, AL
  Chicago (Cicero), IL   Chicago (Corwith), IL
  Houston, TX   Chicago (Willow Springs), IL
  Logistics Park Kansas City, KS   Denver, CO
  Memphis, TN   Dilworth, MN
  Oakland International Gateway, CA   El Paso, TX
  San Bernardino, CA   Fresno, CA
  Seattle, WA   Harvard, AR
  St. Louis, MO   Logistics Park Chicago, IL
  St. Paul, MN   New Orleans, LA
  Stockton, CA   Omaha, NE
      Phoenix, AZ
      Portland, OR
      South Seattle, WA
      Spokane, WA

Free time at BNSF Facilities

Facilities Free Time
Group 1 Notification day + 24 hours
Group 2 Notification day + 48 hours
Group 3 Notification day + 48 hours

If notification occurs after 5p.m., the day of notification is the following day. Storage charges begin accruing the first 12:01 a.m. after free time has expired. The daily storage rates at BNSF facilities are as follows:

Facilities Free Time
Group 1 $150 per day
Group 2 $150 per day
Group 3 $100 per day

See the Day of Week Matrix on Equipment Storage Free Time and Charges section in the Intermodal Rules and Policies Guide  .

Other Resources

See the Rules and Charges for Intermodal Storage section in the Intermodal Rules and Policies Guide  .

Customer Notifications

Get the latest customer notifications on extended equipment use and services.

All storage charges must be paid on equipment before it leaves BNSF property. Charges can be paid through BNSF Storage Web tool (a secured www.BNSF.com application) by either credit card or guarantee. Cash, cashiers or certified checks are not accepted at the gate. Any billing issues can be filed on-line through BNSF's Storage or Account Status Web tool. To access the tool, login here.

Contact BNSF to learn more about extended equipment use and services.

Call us at 888-428-2673, Option 3, Option 3, Option 2.

888-428-BNSF(2673)

It's easy to obtain information regarding your shipment 24 hours a day, 7 days a week by using our bnsf.com Tools or our voice automation system. Just give us a call and register for a PIN.

Area Option
Trace your equipment (carload and intermodal) 1,1
Find the location of your intermodal equipment (no PIN required) 1,2
Release and order in your carload equipment 2
Get support on bnsf.com 4,1

Our website makes it easy for you to conduct all your business with BNSF seamlessly in one place. Register at bnsf.com, under the Customer Login area, click Register. To register for bnsf.com, you'll need the following information:

  • Name
  • Title
  • Email address
  • Telephone number
  • Fax number
  • Company name
  • Company address

NOTE: Approval for website access can take 24-48 hours. A BNSF support representative will contact you to set up and train you on the tools and reports you need. A PIN Number will be issued at the time of registration.

Your bnsf.com tools contact:
BNSF eBusiness (Weekdays)
888-428-BNSF (2673), option 4, 1 (Available 24/7)

Forgot your PIN

  • If you have an existing PIN you've lost or forgotten, submit a PIN Request and we'll help you find it. You'll be asked to enter your e-mail address. Then our automated system will send your PIN to the e-mail address you entered.
  • Also, if you have a bnsf.com username and password, you can login to the website and check your profile for PIN information.

More Information

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Customer Tools

Our new Customized Rate Profile tool enables you to create, save and run rate reports for the commodities you ship the most and the shipping lanes you most frequently use.

Also, all customers now have to log in to access pricing tools and information. If you do not have your login ID, please register on bnsf.com using our new expedited registration process. Once registered, you will have instant access to pricing information


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