Driver and Dispatcher Services

With a single contact, BNSF's award-winning Customer Support team can assist you with all of your shipment or equipment questions, or any other issue regarding shipping on our railroad.

If you are a new BNSF customer, please begin by getting a Personal Identification Number (PIN), so we can provide you with customized and confidential service.

If you are not a current BNSF customer, please find the area that best matches your need under Contact Us.

Explore the tabs below to find the information you need.

BNSF's intermodal network is made up of some of the largest and most modern intermodal hub facilities in the industry — facilities that are designed to move your shipments across the BNSF system faster than ever before.

Facilities Details

Intermodal Facilities Guide

Intermodal Facilities Listings

Intermodal Map – Detailed

Intermodal Map – Interactive

Intermodal Map – Overview

Facility Resources

Driver and Parking Guide 
Driver in-gate and general parking procedures.

Facilities Information and Resource Management (FIRM) codes
Resource information.

Regions Domestic and International  
Represents BNSF intermodal hubs and groupings in contractual agreements.

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BNSF intermodal facilities FIRM codes
Alliance, TX - 1111 Intermodal Parkway T926
Atlanta (Fairburn), GA - 6700 McLarin Rd. O083
Cicero, IL - 26th Street J791
Corwith, IL - 3526 W. 43rd St. I145
Denver, CO - 585 W. 53rd Place H096
El Paso, TX - 805 S. Santa Fe St. S390
Houston, TX - 214 Brisbane Rd. S639
Logistics Park Kansas City, KS - 32880 w. 191 St. J177
Los Angeles, CA - 4000 E. Sheila Street, Bldg 39 Y386
Logistics Park Chicago, IL - 26664 S. Baseline Rd. H572
Memphis, TN - 4814 Lamar Ave. P486
New Orleans, LA - 539 Bridge City Ave. Q819
Omaha, NE - 4370 Gibson Rd. H397
Oakland International Gateway, CA - 333 Maritime St. Z944
Phoenix, AZ - 5281 Tom Murray Rd. Y386
Portland, OR - 3930 NW Yeon X086
Seattle (International Gateway - SIG), WA - 44 S. Hanford Y498
S. Seattle, WA - 12400 51st Pl. S. Y371
Spokane, WA - 1800 N. Dickey Y799
St. Louis, MO - 3500 Wellington Ave. J300
St. Paul, MN - 1701 Pierce Butler Rt. J828
Stockton, CA - 6540 Austin Rd. W675

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Intermodal Storage free time and charges apply to equipment held at a BNSF facility from notification to out gate. Notification occurs when BNSF advises the notify party that the equipment is available. Storage charges begin accruing when free time expires. BNSF Intermodal facilities are tiered into two groups with specific free times and daily storage charges (see Helpful Tips).

At BNSF it's our goal to simplify all the details so you can focus on what's really important: your cargo.

Intermodal Storage Facilities (effective August 17, 2015)

Group 1 (24 hours free time; $150 storage charge per day)

  • Chicago (Cicero), IL
  • Chicago (Corwith), IL
  • Chicago (Willow Springs), IL
  • Los Angeles, CA
  • Phoenix, AZ
  • Portland, OR
  • San Bernardino, CA
  • South Seattle, WA
  • Stockton, CA
  • St. Louis, MO

Group 2 (48 hours free time; $150 storage charge per day)

  • Alliance, TX
  • Albuquerque, NM
  • Atlanta (Fairburn), GA
  • Denver, CO
  • El Paso, TX
  • Houston, TX
  • Logistics Park Chicago, IL
  • Logistics Park Kansas City, KS
  • Memphis, TN
  • New Orleans, LA
  • Oakland International Gateway, CA
  • Omaha, NE
  • Seattle, WA
  • Spokane, WA
  • St. Paul, MN

If notification occurs after 5p.m., the day of notification is the following day. Storage charges begin accruing the first 12:01 a.m. after free time has expired.

Other Resources

See the Rules and Charges for Intermodal Storage section in the Intermodal Rules and Policies Guide  .

All storage charges must be paid on equipment before it leaves BNSF property. Charges can be paid through BNSF Storage Web tool (a secured application) by either credit card or guarantee. Cash, cashiers or certified checks are not accepted at the gate. Any billing issues can be filed on-line through BNSF's Storage or Account Status Web tool. To access the tool, login here.

Contact BNSF to learn more about demurrage, storage and extended services.

Call us at 888-428-2673, Option 3, 3, 2



It's easy to obtain information regarding your shipment 24 hours a day, 7 days a week by using our Tools or our voice automation system. Just give us a call and register for a PIN.

Area Option
Trace your equipment (carload and intermodal) 1,1
Find the location of your intermodal equipment (no PIN required) 1,2
Release and order in your carload equipment 2
Get support on 4,1

Our website makes it easy for you to conduct all your business with BNSF seamlessly in one place. Register at, under the Customer Login area, click Register. To register for, you'll need the following information:

  • Name
  • Title
  • Email address
  • Telephone number
  • Fax number
  • Company name
  • Company address

NOTE: Approval for website access can take 24-48 hours. A BNSF support representative will contact you to set up and train you on the tools and reports you need. A PIN Number will be issued at the time of registration.

Your tools contact:
BNSF eBusiness (Weekdays)
888-428-BNSF (2673), option 4, 1 (Available 24/7)

Forgot your PIN

  • If you have an existing PIN you've lost or forgotten, submit a PIN Request and we'll help you find it. You'll be asked to enter your e-mail address. Then our automated system will send your PIN to the e-mail address you entered.
  • Also, if you have a username and password, you can login to the website and check your profile for PIN information.

More Information

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Customer Tools

Our new Customized Rate Profile tool enables you to create, save and run rate reports for the commodities you ship the most and the shipping lanes you most frequently use.

Also, all customers now have to log in to access pricing tools and information. If you do not have your login ID, please register on using our new expedited registration process. Once registered, you will have instant access to pricing information

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