Cargo Loss and Damage Claims

BNSF's goal is to provide our customers with safe, efficient, damage-free service. However, sometimes transit damage can occur. Following are BNSF's contacts and helpful resources to report cargo loss and damage and file a claim.

File a Cargo Loss and Damage Claim

BNSF's eCargoClaim  tool provides a secure, web-based method to file and monitor your cargo loss and damage claim. Customers will need to register at and request access to the eCargoClaim tool.


Area Contact
Report Cargo Loss or Damage
Tel: 800-333-4686, Option 1
Cargo Claim Information
Tel: 800-333-4686, Option 2

Resources and Forms

The following resources are in PDF format (Get Adobe® Reader®).

eCargoClaim Customer Reference Guide

Cargo Claim Instructions

BNSF Cargo Claim Form

Boxcar Unloading Safety Checklist

Salvage Pickup Authorization

Stock-to-Stock Transfer

Assignment of a Cargo Claim

Customer Tools

Our new Customized Rate Profile tool enables you to create, save and run rate reports for the commodities you ship the most and the shipping lanes you most frequently use.

Also, all customers now have to log in to access pricing tools and information. If you do not have your login ID, please register on using our new expedited registration process. Once registered, you will have instant access to pricing information

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