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Contact Us

Helpful links and phone numbers

BNSF employees and covered dependents have a variety of resources at their fingertips to help answer questions about benefits.

Provider Contact
Health & Benefits Administration
BNSF Benefits Center Tel: 877-451-2363
BNSF Benefits Helpline Tel: 800-234-1283
Tel: 817-593-6400 (Company Line)
Medical
Aetna EPO or HDHP Tel: 800-826-2386
Aetna Pharmacy (Rx) Tel: 866-612-3862
Blue Cross Blue Shield PPO Tel: 888-399-5945
Caremark Tel: 800-378-7559
Group Health Options HMO Tel: 888-901-4636
Kaiser HMO (California) Tel: 800-464-4000
Kaiser HMO (Colorado) Tel: 800-632-9700
PacifiCare HMO (California) Tel: 800-624-8822
CIGNA International Business Travel Tel: 302-797-3535 (outside U.S.)
Tel: 800-243-1348
Dental
Aetna Dental PPO or DMO Tel: 877-238-6200
Health Reimbursement Account (HRA)
Health Care Flexible Spending Account (HCFSA)
or Dependent Care Flexible Spending Account (DCFSA)
PayFlex Tel: 800-284-4885
Health Savings Account
Aetna Tel: 800-826-2386
Vision Care
EyeMed Tel: 866-723-0513
Wellness
Tel: 817-352-1639
Short-Term Disability
MetLife Tel: 888-634-1011, Opt. 4
Long-Term Disability
MetLife Tel: 800-638-5433
Employee Assistance Program (EAP)
LifeSynch Tel: 800-383-2327
Retirement
Pension Plan (BNSF Benefits Center) Tel: 877-451-2363
Railroad Retirement Board Tel: 877-772-5772
Vanguard 401(k) Tel: 800-523-1188
Relocation
NEI Global Relocation Tel: 800-533-7353
Quality of Life
BNSF Store Tel: 800-795-0161
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