Contact Us
Helpful links and phone numbers
BNSF employees and covered dependents have a variety of resources at their fingertips to help answer questions about benefits.
| Provider | Contact |
|---|---|
| Health & Benefits Administration | |
| BNSF Benefits Center | Tel: 877-451-2363 |
| BNSF Benefits Helpline | Tel: 800-234-1283 Tel: 817-593-6400 (Company Line) |
| Medical | |
| Aetna EPO or HDHP | Tel: 800-826-2386 |
| Aetna Pharmacy (Rx) | Tel: 866-612-3862 |
| Blue Cross Blue Shield PPO | Tel: 888-399-5945 |
| Caremark | Tel: 800-378-7559 |
| Group Health Options HMO | Tel: 888-901-4636 |
| Kaiser HMO (California) | Tel: 800-464-4000 |
| Kaiser HMO (Colorado) | Tel: 800-632-9700 |
| PacifiCare HMO (California) | Tel: 800-624-8822 |
| CIGNA International Business Travel | Tel: 302-797-3535 (outside U.S.) Tel: 800-243-1348 |
| Dental | |
| Aetna Dental PPO or DMO | Tel: 877-238-6200 |
| Health Reimbursement Account (HRA) Health Care Flexible Spending Account (HCFSA) or Dependent Care Flexible Spending Account (DCFSA) |
|
| PayFlex | Tel: 800-284-4885 |
| Health Savings Account | |
| Aetna | Tel: 800-826-2386 |
| Vision Care | |
| EyeMed | Tel: 866-723-0513 |
| Wellness | |
| Your Health Matters | Tel: 817-352-1639 |
| Short-Term Disability | |
| MetLife | Tel: 888-634-1011, Opt. 4 |
| Long-Term Disability | |
| MetLife | Tel: 800-638-5433 |
| Employee Assistance Program (EAP) | |
| LifeSynch | Tel: 800-383-2327 |
| Retirement | |
| Pension Plan (BNSF Benefits Center) | Tel: 877-451-2363 |
| Railroad Retirement Board | Tel: 877-772-5772 |
| Vanguard 401(k) | Tel: 800-523-1188 |
| Relocation | |
| NEI Global Relocation | Tel: 800-533-7353 |
| Quality of Life | |
| BNSF Store | Tel: 800-795-0161 |
| PerkSpot | |
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