Frequently Asked Questions

How do I find a Transloader?

A Transload Facility Search is available on this site. This tool lets you search by city/state/zip, by metropolitan area, or by facility characteristics. If you need help with this tool, please contact us.

What is a Bulk Facility?

A bulk facility refers to a facility where dry and liquid products can be transferred from covered hopper cars or tank cars. Products frequently transloaded at bulk facilities include plastic pellets, flour, minerals, cement, acids and ethanol.

What is a Warehouse Facility?

A warehouse facility is a building with rail unloading capability. Most warehouses specialize in products shipped in boxcars. Some lumber products such as plastic, plywood, and particleboard are also transloaded at warehouses.

What is a Dimensional Facility?

A dimensional facility is used for transloading long products such as lumber, steel, rebar and machinery. The most common rail car types used are flat cars, gondolas and centerbeams.

How do I find a rate?

There are several easy ways to find a rate:

• Shippers may contact BNSF Logistics to provide a bundled pricing option which includes pricing for rail, transload, and short haul trucking. Email transload@bnsflogistics.com for details.
• To get a transload and/or drayage rate, contact the transload operator directly. They will explain all of their fees and services to you.
• Rail rates are available at www.railprices.com. This web site gives you point-to-point rail prices based on public tariffs.

How do I order an empty car?

To order equipment, log on to BNSF.com above and request equipment. For assistance with this eCommerce application call 888-428-2673.

What is a diversion and how does it affect me?

A diversion is a customer's request to deliver a rail car to a new destination after the car has left the origin. There is a charge for diversions. For questions or more information about diversions, call 888-428-2673 or 785-676-4866.

I missed a switch. What do I do now?

If a switch gets missed, contact your local operating representative or customer solutions representative (888-428-2673).

How do I trace my car(s)?

To trace equipment, log on to BNSF.com. Click on Unit Trace. For assistance with this eCommerce application call 888-428-2673.

How do I invoice?

To invoice, log on to BNSF.com. From there, choose Request Access. The last choice on that page is for "Applications not listed above". Choose this option and request the eCASH application. For assistance with this eCommerce application call 888-428-2673.