BNSF’s Carload Christmas and New Year’s operating plan will remain focused on meeting customers’ expectations while matching operations to rail volumes. This year, BNSF will observe the Christmas holiday on Friday, December 24, and Saturday, December 25, and the New Year’s holiday on Friday, December 31, and Saturday, January 1, 2022.
Train service will not be curtailed due to the holidays; however, BNSF plans to minimize the number of yard, local and road-switch assignments at terminals during the holidays consistent with customer activity and volume demand. Connecting carriers who have reduced operations for the holidays may cause delays on interline traffic.
For interactive tracking 365 days a year, please use BNSF's Tracking tool by logging in with your user name and password and selecting Track Your Shipment. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.
Customer Support will maintain a limited staff on Christmas Eve and New Year’s Eve until 6 p.m. Normal coverage will resume on the Sunday following each holiday.
Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.