BNSF Intermodal: 2019-2020 Christmas and New Year's Operating Plan

Date
Dec 12, 2019

TRAIN SERVICE
BNSF's Intermodal 2019-2020 Christmas and New Year's operating plan will remain focused on meeting customers' expectations while matching operations to any reductions in traffic volumes. This year, BNSF will observe the Christmas holiday on Tuesday, December 24, and Wednesday, December 25, and the New Year's holiday on Tuesday, December 31, and Wednesday, January 1, 2020.

The number of trains operating on BNSF track is typically lower over the Christmas and New Year's holidays due to reduced freight volume. BNSF's Intermodal holiday operating plan will adjust operations to account for this potential reduction in traffic and possible train consolidations. As a result, shipments from Tuesday, December 24, through Friday, January 3, 2020, may experience delays of approximately 24 to 48 hours. Connecting carriers who have reduced operations for the holidays may cause delays on interline traffic.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.

SA_IMDL Holiday Hours 2019-12-12.pdfSA_IMDL Holiday Hours 2019-12-12.pdf

CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use BNSF's Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673.

Customer Support will maintain a limited staff on Christmas Eve and New Year's Eve until 6 p.m. Standard coverage will resume at 6 a.m. on the Thursday following each holiday.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.