Our Team | BNSF Mexico

Our Team

The BNSF Mexico team has a strong presence in Mexico. We speak Spanish. We speak English. We understand the opportunities and challenges involved in Mexico shipping. And we are here to give you the benefit of our import-export expertise.

Whether you’re vehicle shipping from Mexico, grain shipping to Mexico, or just about anything in-between, we are here to support you. On your behalf, we proactively monitor shipments to avoid delays at border gateways and we can help you with all bnsf.com tools. Our Customer Support is award-winning. Our presence in Mexico combined with our connection to all the resources of BNSF Railway allow us to serve you better.

Prefer to contact us via e-mail? Connect with BNSF Mexico.

 

BNSF Mexico – Fort Worth
2650 Lou Menk Drive
Fort Worth, Texas 76131


paul-martin-hirsch

Paul Martin Hirsch

Assistant Vice President, Mexico
Tel: 817-867-6280

Talk to me about: 
Shipping to or from Mexico

Victor Valdes

Victor Valdes

Director
Tel: 817-867-6060

Talk to me about: 
Agricultural Products and Industrial Products

Carlos Trevino

Carlos Trevino

Director
Tel: 817-867-6627 (U.S.)

Talk to me about: 
Intermodal and Automotive

Valerie Duque

Valerie Duque

Asst. Director, Border Support & Dimensional
Tel: 817-593-4184

Talk to me about: 
Border Support

Brian Stoviak

Manager, Business Development
Tel: 817-867-6175

Talk to me about: 
Any questions, information or updates on shipping to or from Mexico.

 

BNSF Mexico – Queretaro
Lago Yurira 407 Cumbres del Lago
Queretaro QA
76230 Mexico D.F.

Elisa Angles

Elisa Anglés

Marketing Manager
Tel: (52)55-5636-2544

Talk to me about: 
Consumer Products and Intermodal

 

BNSF Mexico – Mexico City
Insurgentes Sur 1196-902 Colonia del Valle
03200 Mexico D.F.

Antonio Gomez

Antonio Gomez

Marketing Manager
Tel: (52)55-5636-2542

Talk to me about: 
Grain, Grain Products and Fertilizers

Laura Hernandez

Laura Hernandez

Marketing Manager
Tel: (52) 55-5636-2543

Talk to me about:  
Consumer Products and Intermodal

Pamela Gastaldi

Pamela Gastaldi

Senior Analyst, Marketing
Tel: (52)55-5636-2545

Talk to me about: 
Connecting you to the person who can help you.

 

BNSF Mexico – Monterrey
Av. Del Comercio No. 4 Edificio B,
Parque Corporativo Sta Engracia,
San Pedro Garza García, NL
México, CP 66267

Bernardo Lozano

Bernardo Lozano

Marketing Manager
Tel: (52) 81-4780-3045

Talk to me about: Automotive, Chemicals and Plastics, Asphalt, Fuel Oil, Liquefied Petroleum Gas (LPG), Gasoline/Diesel and Lube Oil, and Forest Products

Juan Ramos

Juan Ramos

Marketing Manager
Tel: (52) 81-4780-3044

Talk to me about: 
Food and Beverage, Machinery and Metals (Steel, Iron, Aluminum, Copper, Zinc, Taconite), New Railcars

Victor Dominguez

Victor Dominguez

Marketing Manager
Tel: (52) 1-55-4877-3947

Talk to me about: 
Consumer Products and Intermodal

 

Customer Support Contacts

888-428-2673

We have bilingual customer-solutions professionals ready to help you resolve questions in the areas listed below. Just call 888-428-2673 and select one of the voice prompts below.

Web Support Issues

Just say “Web Support.”
Including issues with shipping patterns, automated reports, web applications and EDI transactions.

Waybilling Issues

Just say “Shipping Instructions.”
Waybill problem resolution including issues involving incorrect routing, customer names, non-credit, patron code, contract errors and reverse route instructions.

Border Support

Just say “Mexico” or “Canada.”
Including issues involving Despacho Previo (pre-documentation), border clearance and Customs issues such as U.S. Customs needing to inspect a car or dealing with government agencies such as USDA, FDA, etc.