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Customer Tools - Contact Us

Problems with BNSF.com, online applications, automated voice services or EDI contact Technical Support as listed below.

Technical Support
Email: eBizHelp@bnsf.com (Weekdays)
Please include your bnsf.com login ID.
Phone: 1-888-428-2673, option 4,1 (Available 24/7)


Other Tools & Support Contacts

For a guide on BNSF tools and ways to reach us, please visit the appropriate section below:



New customers please visit our "Prospective Customer" section to start shipping with BNSF.

For additional BNSF contact information, see "About BNSF / Contact Us"
Also See...
Load and Ride Solutions
Railway Industrial Clearance Association
Weight Restriction Maps
Commodity/STCC Lookup

Report railroad emergencies: BNSF Resource Protection Team (800.832.5452)
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Carbon Estimator Tool

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