With a single contact, BNSF's award-winning Customer Support team can assist you with all of your shipment or equipment questions, or any other issue regarding shipping on our railroad.
If you are a new BNSF customer, please begin by getting a Personal Identification Number (PIN), so we can provide you with customized and confidential service.
If you are not a current BNSF customer, please find the area that best matches your need under Contact Us.