Continuing to Serve our Customers

BNSF Railway is taking the necessary precautions to protect the health and safety of our employees and contractors, customers and communities we serve, as well as minimize any impacts to our operations from the coronavirus (COVID-19) outbreak. Our company plays a vital role in supporting the nation’s economy and delivers the goods on which communities across our country depend—especially during times of need. We have implemented procedures and taken several actions to mitigate the exposure risks to COVID-19 while at the same time maintaining our critical work that supports businesses, communities and families across North America.

The United States Department of Homeland Security (DHS) provided clear guidance that appropriately identifies railroad employees as critical infrastructure workers, so that BNSF employees should be considered exempt from shelter-in-place and other similar restrictions. The work of BNSF employees is necessary for the delivery of food, fuel, medicine and other supplies vital to the nation's ability to respond to the current pandemic emergency allowing us to continue to move freight.

Frequently Asked Questions

Will BNSF be able to continue operations during the COVID-19 outbreak?

BNSF has well-established plans to ensure that rail service is maintained throughout any workforce disruptions, including those caused by a pandemic. These plans include designating essential personnel and ensuring that the necessary train crews are available to keep trains moving. All BNSF facilities remain open with additional safety protocols in place.

What is BNSF doing to protect its employees and ensure they are adhering to CDC guidelines?

We have implemented procedures and taken several actions to mitigate the exposure risks to COVID-19, including preventative measures to protect our local crews coming on site at your facility. BNSF continues to adjust our procedures and guidelines based on the most recent information from the CDC to ensure the safety of our employees and contractors. For any BNSF employee who may have been exposed to COVID-19, we are taking appropriate measures that are consistent with guidance from the CDC and local public health agencies.

How can customers assist at this time and once conditions improve?

To the extent you have critical shipments needed to support COVID-19 response, please contact BNSF Customer Support or your marketing representative so we can focus appropriately on that traffic. If your facility has been impacted, please notify us on the status of your operations using our online form. BNSF is working closely with our customers and partners to ensure that resources are positioned where they are needed most so that we can continue to provide reliable transportation solutions as the situation evolves.

Helpful Resources

Quick Links

Facility Disruption - Contact Us

If you are a BNSF customer with a facility impacted by a COVID-19 related disruption, we request that you notify us on the status of your operations. Please use this Facility Outage Form to report your situation and we will do our best to assist you.

Receive Customer Notifications

If you are a BNSF customer and would like to subscribe to receive BNSF Customer Notifications, including Service Advisories and Network Updates, by email, log in to the Customer Portal, click on the down arrow next to your name in the top right corner of the page and select “My Profile,” then click on “My Subscriptions” in the left navigation pane. The above category options are listed on the BNSF Updates & Pricing tabs, where you can select and deselect the subscription types you are interested in.