Continuing to Serve our Customers

BNSF Railway continues to take the necessary precautions to protect the health and safety of our employees and contractors, customers and communities we serve, as well as minimize any impacts to our operations from the coronavirus (COVID-19) outbreak. We have implemented procedures and taken several actions to mitigate the exposure risks to COVID-19 while at the same time maintaining our critical work that supports businesses, communities and families across North America.

With hard work and dedication, BNSF train operations have remained normal and freight shipments, particularly the critical goods that our nation needs during this challenging time, are reaching their destinations as quickly as possible. As the shipping environment continues to evolve, we encourage customers to communicate with us any changes in their freight transportation needs.

Frequently Asked Questions

What is BNSF doing to protect its employees and ensure they are adhering to CDC guidelines?

We have implemented procedures and taken several actions to mitigate the exposure risks to COVID-19, including preventative measures to protect our local crews coming on site at your facility. We have provided more than 250,000 face masks out to operations personnel for use in situations where social distancing is not feasible.

BNSF continues to adjust our procedures and guidelines based on the most recent information from the CDC to ensure the safety of our employees and contractors. For any BNSF employee who may have been exposed to COVID-19, we are taking appropriate measures that are consistent with guidance from the CDC and local public health agencies.

How can customers assist at this time and once conditions improve?

To the extent you have critical shipments needed to support COVID-19 response, please contact BNSF Customer Support or your marketing representative so we can focus appropriately on that traffic.

If your facility has been impacted, please notify us on the status of your operations using our online form.

BNSF is working closely with our customers and partners to ensure that resources are positioned where they are needed most so that we can continue to provide reliable transportation solutions. As the shipping environment continues to evolve, we encourage customers to communicate with us any changes in their freight transportation needs.

Is BNSF prepared to meet freight shipping demands as the economy recovers?

BNSF is well-positioned to handle our customers’ freight when the economic recovery from the pandemic begins. We have sufficient surge capacity of locomotives and railcars ready to deploy in response to a rapid uptick in freight volume.

We are confident that the positive momentum in our operational performance, including strong levels of railcar velocity, will continue as volumes return to the network. In addition, BNSF teams are ahead of schedule executing our 2020 maintenance and expansion plans, ensuring our network remains in excellent condition for trains to run safely and limiting the need for unscheduled service outages that can slow down the network.

Helpful Resources

Quick Links

Facility Disruption - Contact Us

If you are a BNSF customer with a facility impacted by a COVID-19 related disruption, we request that you notify us on the status of your operations. Please use this Facility Outage Form to report your situation and we will do our best to assist you.

Receive Customer Notifications

If you are a BNSF customer and would like to subscribe to receive BNSF Customer Notifications, including Service Advisories and Network Updates, by email, log in to the Customer Portal, click on the down arrow next to your name in the top right corner of the page and select “My Profile,” then click on “My Subscriptions” in the left navigation pane. The above category options are listed on the BNSF Updates & Pricing tabs, where you can select and deselect the subscription types you are interested in.