Contact Us

Helpful links and phone numbers

BNSF employees and covered dependents have a variety of resources at their fingertips to help answer questions about benefits.

Provider Contact
Health & Benefits Administration
BNSF Benefits Center Tel: 877-451-2363
BNSF Benefits Helpline Tel: 800-234-1283
Tel: 817-593-6400 (Company Line)
Blue Cross Blue Shield Tel: 888-399-5945
SurgeryPlus Tel: 855-200-2113
Teladoc Tel: 800-835-2362
Caremark Tel: 800-378-7559
CIGNA International Business Travel Tel: 302-797-3535 (outside U.S.)
Tel: 800-243-1348
Aetna Dental PPO or DMO Tel: 877-238-6200
Health Reimbursement Account (HRA)
Health Savings Account (HSA)
Health Care Flexible Spending Account (HCFSA)
or Day Care Flexible Spending Account (DCFSA)
HealthEquity Tel: 866-346-5800
Vision Care
EyeMed Tel: 866-723-0513
Tel: 817-352-1639
Short-Term Disability
MetLife Tel: 800-638-2242
Long-Term Disability
MetLife Tel: 800-638-2242
Employee Assistance Program (EAP)
EAP+Work Life Program Tel: 800-383-2327
Pension Plan (BNSF Pension Center) Tel: 800-811-0687
Railroad Retirement Board Tel: 800-811-0687
Vanguard 401(k) Tel: 800-523-1188
NEI Global Relocation Tel: 800-533-7353
Quality of Life
BNSF Store Tel: 800-795-0161
Code of Conduct
BNSF Hotline Tel: 800-533-BNSF