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How to Access the Benefit Booklets and Claim Forms

If you want to read your benefit booklet (Summary Plan Description) for any of your health benefits (health, drug, mental health, dental, vision, early retirement etc.), visit the National Railway Labor Conference's website. Once you're there, there is a tab at the top that says "Health & Welfare Information." Mouse over it, and a pull-down menu will appear. Scroll down the pull-down to "Benefit Booklets and Claim Forms," and click on that link. You will be redirected to a page that has links to PDF versions of each of the SPD booklets and claim forms. Dial-up users should be aware that some of the booklets are up to 300-page PDFs, so loading may be slow.

Visit the National Railway Labor Conference's website.

Other contact information

Health Insurance

Provider Contact
United Healthcare
(Vendor and Plan administrator)
Tel: 800-842-9905
Fax: 248-733-6080
Highmark Blue Cross/Blue Shield Tel: 866-267-3320
Aetna Medical Tel: 800-842-4044
Express Scripts Tel: 800-842-0070
Aetna Dental Tel: 877-277-3368
United Behavioral Health Tel: 866-850-6212
Eye Med Tel: 855-212-6003
Metropolitan Life Insurance Tel: 800-310-7770, Opt. 1
Allied Services Division (ASD) Tel: 847-981-0491

Other Useful Phone Numbers

Provider Contact
Benefits Helpline Tel: 800-234-1283
Tel: 817-593-6400 (Company Line)
BNSF Personnel Records Tel: 817-352-0900
Vanguard 401(k) Tel: 800-523-1188
Amtrak Passes
(If eligible)
Tel: 817-352-4983
Railroad Retirement Board Tel: 877-772-5772
BNSF Hotline Tel: 800-533-BNSF