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Getting Started

What is a Shipping Instruction?

Everything that moves on a train with BNSF starts with a set of instructions supplied by a customer. These 'instructions' can be referred to as a 'Shipping Instruction' or a 'Bill of Lading (BOL)'.

BNSF can receive your shipping instructions in two ways: by using the Shipping Instructions application or by sending us your data via EDI (electronic data interchange).

What is this application used for?

This application should be used whenever you have goods that need to be shipped, and you are not sending us your information via EDI (Electronic Data Interchange).

How do I get help?

On the left you will find the main sections of the help content. They correlate with the main sections of the application. If you know which section of the application you would like help with, start by choosing that option on the left.If you are new to Shipping Instructions please explore each option on the left for a thorough understanding of the application.

If you are unable to find the information you need within this help documentation, please contact us by calling the number provided here.