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Contact Us

Not sure who to call with your benefits and health care-related questions? Try these:

Provider Phone Website
Health and Benefits Administration
Eligibility for any BNSF benefit program: BNSF Benefits Center Tel: 877-451-2363 bnsf.mercerhrs.com
Benefits Enrollment
  • Medicare-eligible Santa Fe retirees and surviving spouses: One Exchange
  • All other retirees and surviving spouses: BNSF Benefits Center


Tel: 855-663-4219




Tel: 877-451-2363


medicare.oneexchange.com/bnsf




bnsf.mercerhrs.com
Using Health Care Services & Benefits – Personal Assistance
  • Medicare-eligible Santa Fe retirees and surviving spouses: One Exchange
  • All other retirees and surviving spouses: Health Advocate

Tel: 855-663-4219




Tel: 877-451-2363

medicare.oneexchange.com/bnsf




HealthAdvocate.com/bnsf
Benefit Coverage and Claims
  • Call the Member Services number on your coverage ID card.
  • If you cannot find the benefit provider's contact information, call here:
    • Medicare-eligible Santa Fe retirees and surviving spouses: One Exchange
    • All other retirees and surviving spouses: BNSF Benefits Center





Tel: 855-663-4219




Tel: 877-451-2363





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Retirement
Pension Plan (BNSF Pension Center) Tel: 800-811-0687 https://bnsfpensioncenter.ehr.com
QDRO Consultants Company Tel: 800-527-8481 N/A
Railroad Retirement Board Tel: 877-772-5772 www.rrb.gov
Vanguard 401(k) Tel: 800-523-1188 www.vanguard.com
 
BNSF Benefits Helpline Tel: 800-234-1283 N/A
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