If you experience problems where your browser will not successfully load and display the mainframe emulator java applet, you first need to ensure that your computer meets the system requirements for the emulator product.

Updated information as of Sunday, May 5, 2007

The emulator vendor recommends following these steps:

The following information is recommended by the emulator vendor. to help resolve applet load issues. While these settings have been found to resolve the applet loading issues on internal BNSF computers, the decision to change the configuration of a home computer lies solely with the computer owner.

1. Clear the browser's cache and delete all offline content, close all browser windows and attempt to access the emulator again.

2. Ensure your computer is up to date with all recommended updates via windowsupdate.com.

3. Install the latest Java Runtime Environment from Sun Microsystems. Once at the Sun site, follow these steps:
a. Click on fourth download, titled Java Runtime Environment (JRE) 6u1.
b. Click "Yes" on security pop-up.
c. Click "Accept License Agreement" on Java (TM) SE runtime environment 6 update 1.
d. Click "Yes" on security pop-up.
e. Under "Windows Platform - Java (TM) SE runtime environment 6 update 1, check second box labeled "Windows Online Installation, Multi-Language".

4. Advanced Privacy Settings
In Internet Explorer 6.x, the advanced privacy settings can be configured as follows:
Select Tools -> Internet Options to open the "Internet Options" dialog window.
From the Internet Option dialog select the "Privacy Options" tab as follows:


Next, click the "Advanced" button:


Place a check in the "Override automatic cookie handling" and
"Always allow session cookies" checkboxes and then click the "OK" button.


5. Restart the browser and attempt to access the mainframe emulator again.