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Please Note: In order for your device to work with the BNSF Emulator, it must have the most current software updates. The links provided below can be used to update your device software. Please contact the technical support or service provider for your device if further assistance is needed while updating your device.
Frequently Asked Questions
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The new Mainframe Emulator displays two links to access the emulator. Windows desktop and laptop users use the Web Emulator link. Apple, Android, Blackberry, Linux, Windows 8RT, Windows Mobile & all other devices use the Mobile and Apple Users link as shown below.
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| Common Questions |
| How do I update my system? |
- Click here to check for Windows PC/Laptop
updates
- Click here to check for Apple updates
- Click here to check for Blackberry updates
- Android Phone - updates provided through provider
- Android Devices - updates provided through maker
| How do I clear my browser cache, cookies and history? |
- "Purchased or third party apps such as Bearded Computing's Emulator Access 3270 will no longer function".
Support for this installation of BNSF Mainframe on the Web is currently provided by the BNSF TSOC. Direct questions to the TSOC at 593-4357 (Internal) or 1-800-HELP649 (External). Be prepared to provide all of the following information. Without this information, it may take longer for us to assist you.
- Your name
- Your phone number where a support analyst may contact you
- Description of the problem (including what page the problem is on)
- Error messages and/or Java Console log messages
- Type of device (i.e. cell phone, computer, iPhone, tablet)
- Operating system (i.e. Windows 7, Android, iOS)
- Name and version of your browser
- Date and time you tried to access the "BNSF Mainframe Emulator"
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