Frequently Asked Questions

	Instructions
	Start Emulator

This mainframe emulator is designed to work on computers and mobile devices with a 10” or larger screen and the most current software updates.

What are the icons at the bottom of the screen?

Action Icons appear at the bottom of the screen and perform an action when selected. All action icons are located to the left on the status line. In some configurations, an icon may be missing based on other configuration settings at the server.

Diagram

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Action Icon Descriptions

Preferences	(only when configured) Open the preferences dialogue
Print Screen	Print current screen image (from browser)
Refresh Screen	Reload screen from server to browser - use to recover or refresh the terminal screen if it is locked
Connect / Disconnect	When red: stop (disconnect) current session; When green: start (connect) a new session. Please use to disconnect before closing the browser to ensure a clean close of your terminal session.
Keyboard Settings	Launch a new browser window describing current keyboard assignments and associated host keys. When available, you can use to customize your keyboard.
General Help	Launch a new browser window with the Flynet Viewer Operators help (this file) displayed
Clipboard Copy	Use to copy a select rectangle from the screen. When you click, you then move the mouse to a corner of your selection; then left mouse button down and drag to describe the copy area; release the left mouse button and the area will be copied to the clipboard. This method is more reliable than highlighting with the mouse and pressing Ctrl-C
Clipboard Paste	Use to paste to the active cursor location; can also use Ctrl-V
Screen History Viewer	When clicked, a history of the last 100 screens you have visited will be displayed, with the most recent to the right (the history scrolls right-to-left). Use the PageUp and PageDn keys to scroll and the End key to close, or the red X.
Macros Management	Display the WebFlow Macros Management panel, with tabs to control List, Edit, Design and Administration Functions (when available)
Special Keys Pinning	Display the special keys clickable image for touch devices, as well as control where it appears depending on device orientation

How to Change the Function (Host) Key locations.

1. Select the pin icon to the right of the Host Keys icon

2. Select the Portrait & Landscape mode pinned location. They will be outlined in a different color when selected.

3. The select Apply and Save.

Laptop or computer users may need to scroll down to see the Landscape mode options and the Application and Save buttons.

How to Display the Function Keys?

Select the Host Keys icon to toggle the function keys on and off.

A screenshot of a computer

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The Host Keys will display some extra keys on iPads and other tablets.

COMMON MESSAGES

401 – Unauthorized: Access is denied due to invalid credentials.

· This message occurs when

o Incorrect login credentials are entered

o When reopening a browser that was closed earlier by swiping up without closing the emulator page first. The emulator website tries to reload the old page without prompting for login causing this error.

· Select the browser refresh icon to refresh the page and it should prompt you to login

"DESTINATION CAN NOT BE FOUND OR CREATED."

· This occurs when the wrong natural command is entered after logging into the emulator.

· Make sure you are typing in the correct natural command (NATTEY, NATYARD, NATWO, etc) and that you press the space bar after typing the natural command and then press enter.

· The mobile device may try to auto correct your spelling and change what you typed.

· Double check the spelling after you type it in to make sure it is correct.

"TERMINAL IS IN SESSION WITH THE BNSF NETWORK."

· This usually occurs when incorrect data is entered on the first page of the emulator.

· To fix this you need to enter BNSF in the box under ENTER APPROPRIATE LOGON DATA BELOW.

· Then press enter and it will display the login screen where you enter your b# and password

Additional Notes

· The BNSF Mainframe Emulator is designed to work on computers or tablets with a 10” screen or larger.

· "Purchased or third-party apps such as Bearded Computing's Emulator Access 3270 will no longer function".

· The Web Emulator will not let you "position the curser" to select items out of a list. (For example: Selecting a name from a list of employees in CCEMP.) This function has not been available in our past or current emulators.

· Please provide the following information when contacting the Service Desk for support

o Your name and employee number

o Your phone number where a support analyst may contact you

o Description of the problem (including what page the problem is on)

o Error messages and/or Java Console log messages

o Type of device (i.e. cell phone, computer, iPhone, tablet)

o Operating system (i.e. Windows 7, Android, iOS)

o Name and version of your browser

o Date and time you tried to access the "BNSF Mainframe Emulator"

Please direct all questions to the TSOC Service Desk using one of these channels.