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Safety & Security

Name Contact
Emergencies 1-800-832-5452 option 1
Report Trespassers or Criminal Activity 1-800-832-5452 option 3
Make an Anonymous Report 1-800-832-5452 option 4
Supply Chain Security 1-800-507-9227

BNSF Police Team

Name Title
Chief of Police
Chief Special Agent, Southeast Corridor: Alabama, Arkansas, Georgia, Kansas, Louisiana, Missouri, Mississippi, Oklahoma, Tennessee, Texas
Chief Special Agent, Northeast Corridor: Iowa, Illinois, Michigan, Minnesota, Wisconsin
Chief Special Agent, Northwest Corridor: Canada, Colorado, Idaho, Montana, Nebraska, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming
Chief Special Agent, Southwest Corridor: Arizona, California, New Mexico, Nevada
Chief Special Agent, Special Investigations Team


New to BNSF?

New to Rail or BNSF?

Connect with BNSF

Intermodal Solutions

Contact Us

Customer Assistance

Customer Support

Shipment support questions: 888-428-BNSF (2673)

See a phone option guide.


Community Questions

Please use our Contact Us form. Use of this form will help us to direct your inquiry to the right person and track the progress of our response.  

Fixed Income Investors

For all questions relating to BNSF issued debt securities, please contact: 

Name Title Contact
Beth Miller Assistant Vice President Treasury and Risk Management & Treasurer 817-352-3478


Government Affairs

BNSF state and federal government affairs teams work to educate and inform public policymakers at local, state, and federal levels. Our focus is primarily on legislative and regulatory matters, but we also work with communities to seek solutions of mutual interest.

Geographical Areas 

  Area Name Contact Location
1 New Mexico, Oklahoma, Texas
Exec. Director, State Govt. Affairs
Tel: 512-517-8535 1005 Congress Avenue,
Suite 1070
Austin, TX 78701
2 Alabama, Arkansas, Louisiana, Mississippi, Tennessee
Exec. Director, State Govt. Affairs
Tel: 901-433-5040 5280 East Shelby Drive
Memphis, TN  38118
3 Arizona, Colorado, Utah, Wyoming
Exec. Director, State Govt. Affairs
Tel: 303-480-7406 P.O. Box 630317
Littleton, CO 80163-0137
4 California, Nevada
Exec. Director, State Govt. Affairs
Tel: 209-460-6228 921 11th Street,
Suite 601
Sacramento, CA 95814
5 Community Issues for So. California
Regional AVP, State Govt. Affairs
Tel: 323-267-4041 921 11th Street,
Suite 601
Sacramento, CA 95814
6 Idaho, Montana
Exec. Director, State Govt. Affairs
Tel: 406-256-4047 800 North Last Chance Gulch,
Suite 101
Helena, MT 59601
7 Illinois, Iowa, Kentucky, Wisconsin
Exec. Director, State Govt. Affairs
Tel: 312-850-5678 547 W. Jackson Blvd.,
Ste. 1509
Chicago, IL 60661
8 Kansas, Missouri, Nebraska
Exec. Director, State Govt. Affairs
Tel: 913-551-4202 4515 Kansas Avenue
Kansas City, KS 66106
9 Minnesota, North Dakota, South Dakota
Exec. Director, State Govt. Affairs
Tel: 651-298-2458 525 Park Street,
Suite 110
St. Paul, MN 55103
10 Oregon, Washington, BC
Regional AVP, State Govt. Affairs
Tel: 206-625-6135 2454 Occidental Ave. So.,
Bldg. 1A
Seattle, WA 98134


Name Contact Location

AVP State Govt. Affairs
Tel: 817-352-2296 2500 Lou Menk Dr.
Ft. Worth, TX 76131

P.O. Box 961039
Ft. Worth, TX 76161-0039

Manager, State Govt. Affairs
Tel: 817-352-2326

Legislative Analyst
Tel: 817-352-2356

Washington, DC

VP, Federal Govt. Affairs
Tel: 202-347-8662

General Director, Federal Govt. Affairs
Tel: 202-347-8671
Fax: 202-347-8675

Director Federal Govt. Affairs
Tel: 202-347-8704
Fax: 202-347-8675

Manager, Federal Government Affairs
Treasurer, BNSF RailPAC
Tel: 202-347-8662
Fax: 202-347-8675

Manager, Federal Government Affairs
(202) 347-8703

Public Affairs/Media Relations

Regional News Media Contacts

Name Contact Location

Director, Public Affairs
Tel: 817-867-6427
Fax: 817-352-7925
Alabama, Arkansas, Louisiana, Mississippi, Tennessee, Texas

Director, Public Affairs
Tel: 909-386-4140
Fax: 909-386-4170
Arizona, California

Director, Public Affairs
Tel: 406-399-0330 Montana, Wyoming

Director, Public Affairs
Tel: 763-782-3212
Fax: 763-782-3432
Manitoba, Minnesota, North Dakota, South Dakota, Wisconsin

Director, Public Affairs
Tel: 206-625-6220
Fax: 206-625-6652
British Columbia, Idaho, Oregon, Washington

Director, Public Affairs
Tel: 303-480-6219
Fax: 303-480-6442
Colorado, Nevada, New Mexico, Oklahoma, Utah

Director, Public Affairs
Tel: 206-625-6232
Fax: 206-625-6652
Oregon, Washington

Director, Public Affairs
Tel: 817-867-6369
Fax: 817-352-7925
Illinois, Iowa, Kansas, Kentucky, Missouri, Nebraska


Name Contact

Vice President, Corporate Relations
Tel: 817-867-6250
Fax: 817-352-7925

Director, Corporate Communications
Tel: 817-867-6139
Fax: 817-352-7925

External Corporate Communications Manager
Branding and Logo Licensing
Tel: 817-867-6422
Fax: 817-352-7925

Passenger Service

Name Contact
Chicago Suburban Service (Metra) Tel: 312-322-6777
Visit Metra website for schedules and other information
Metro Transit (Minneapolis) Tel: 612-373-3333, option 3
Visit Metro Transit for more information
Sounder Transit (Seattle) Tel: 206-398-5000

Real Estate

Land Revenue Management

BNSF's Real Estate professionals are responsible for management of one of the company's largest assets, land. Assuring an appropriate return for the use or disposition of land, this group oversees land sales, leases, permits and other revenue generating land transactions. In addition they oversee a number of outsource providers, including Jones Lang LaSalle Brokerage, Inc., to facilitate preparation and execution of agreements and negotiation of terms to a mutually acceptable resolution.

Need a Permit?

If you have questions about gaining access to BNSF property, visit our Property Permits & Licenses page.

Rail Development

Are you expanding or developing a new facility? You can count on BNSF experts to help educate you on the benefits of incorporating our rail network as part of your supply chain solutions. BNSF’s Economic Development team can help guide you through all aspects of expanding, developing or selecting a site. Consult the table below to identify and contact the regional manager in your specific territory.

For track-related inquiries and incidents, please contact the BNSF Resource Protection Command Center at 1.800.832.5452.

Territories Map



  Name Contact
North Director Tel: 817-867-6467
Idaho, Oregon, Washington, British Columbia Tel: 206-625-6355
Montana, North Dakota, South Dakota, Minnesota, Manitoba Tel: 701-280-7200
Central and Eastern Iowa, Illinois, Wisconsin Tel: 312-850-5699
Colorado, Nevada, Utah, Wyoming Tel: 303-480-6440
Western Iowa, Kansas, Missouri, Nebraska Tel: 913-551-4148
South Director Tel: 817-307-7250
California Tel: 626-208-6797
Arizona, New Mexico Tel: 623-463-4133
North Texas Tel: 817-867-6526
South Texas, Louisiana Tel: 817-593-4297
Alabama, Arkansas, Mississippi, Oklahoma, Tennessee Tel: 817-352-3341
Assistant Vice President Tel: 817-867-6385

Unit Train Contacts

Area Name Contact
Director Tel: 817-867-6436
Wind, Pipe, Aggregates Tel: 817-308-3792
Sand, Crude, and Agriculture (All other States) Tel: 913-551-4146
Agriculture (MN, MT, ND, SD, WI) Tel: 817-867-6522
Renewable Fuels , Coal Tel: 817-352-6498