BNSF's Coal Christmas and New Year's operating plan will remain focused on meeting customers' expectations. This year, BNSF will observe the Christmas holiday on Saturday, December 24, and Sunday, December 25, and the New Year's holiday on Saturday, December 31, and Sunday, January 1, 2023.
During the holiday period, coal trains - both loaded and empty - will continue to operate according to normal schedules.
For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your username and password and selecting Track Your Shipment. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.
Customer Support will maintain a limited staff on Christmas Eve and New Year's Eve until 6 p.m. Normal coverage will resume on the Monday following each holiday.
Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.