Updated: BNSF Intermodal 2020-2021 Christmas and New Year’s Operating Plan

Date
Dec 18, 2020

TRAIN SERVICE
BNSF’s Intermodal 2020-2021 Christmas and New Year’s operating plan will remain focused on meeting customers’ expectations while matching operations to rail volumes. This year, BNSF will observe the Christmas holiday on Thursday, December 24, and Friday, December 25, and the New Year’s holiday on Thursday, December 31, and Friday, January 1, 2021.

The number of trains operating on BNSF track is typically lower over the Christmas and New Year's holidays due to reduced freight volume. BNSF's Intermodal holiday operating plan will adjust operations to account for this potential reduction in traffic. As a result, shipments from Thursday, December 24, through Sunday, January 3, 2021, may experience delays of approximately 24 to 48 hours. Connecting carriers who have reduced operations for the holidays may cause delays on interline traffic.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period.

CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673.

Customer Support will maintain a limited staff on Christmas Eve and New Year’s Eve until 6 p.m. Normal coverage will resume on the Saturday following each holiday.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.