Working to Normalize Service in the Greater Chicago Complex

Sep 2, 2021

Operating conditions at BNSF's intermodal facilities in the Chicago area (Corwith, Cicero, Willow Springs and Logistics Park Chicago) are extremely challenged due to a substantial number of inbound trains currently staged and elevated inventory levels.

As we approach the Labor Day weekend, customers are encouraged to prioritize the pick-up of units that have been unloaded at these facilities. Since holiday weekends typically result in greater dwell percentages, we ask customers to pay special attention to de-ramped shipments this weekend. Prompt pick-up will help improve traffic flows, reduce lot congestion and provide the space needed for processing inbound shipments as quickly as possible. All BNSF intermodal hubs will observe normal working hours during the holiday period and we encourage customers to utilize our suite of Web and mobile tools to track shipments.

If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673. We also encourage drivers to download and use the BNSF RailPASS mobile application to receive real-time notifications, instructions and inventory updates.

As always, we thank you for your business and appreciate the opportunity to serve as your transportation service provider.