Frequently Asked Questions

Which Link should I use?

Select Web Emulator for Windows Computers if using a Windows computer    Select Web Emulator for Apple and Mobile Devices if using Apple, Android or other mobile devices

How do I update my system?

•  Click here to check for Windows PC/Laptop updates
•  Click here to check for Apple updates
•  Android Phone - updates provided through provider
•  Android Devices - updates provided through maker

Why is my screen blank after logging in?

•  Click Why is my Screen Blank

How do I clear my browser cache, cookies and history?

•  Click Internet Explorer 8 and Greater
•  Click Microsoft Edge
•  Click Android
•  Click Chrome
•  Click FireFox
•  Click Mobile Safari for iOS (iPhone, iPod touch, iPad)
•  Click Opera
•  Click Safari

How do I ?

•  Click Apple Mobile users iPhone/iPad with iOS earlier than 7.1 Configuring Cache
•  Click Having issues after signing in pulling up the links?
•  Click Site forwarding or Refreshing issue

 

Common Messages

 

•    "All WCProuser licenses in use. Session rejected" This messages occurs when all of the web emulator licenses are in uses. Additional licenses have been added to prevent this message from occurring as often.
  1. Clear your browser cache and try again. It should allow you to reconnect within a few minutes.
   
•    "DESTINATION CAN NOT BE FOUND OR CREATED." This occurs when the wrong natural command is entered after logging into the emulator.
  1. Make sure you are typing in the correct natural command (NATTEY, NATYARD, NATWO, ect) and that you press the space bar after typing the natural command and then press enter.
  2. The mobile device may try to auto correct your spelling and change what you typed.
  3. Double check the spelling after you type it in to make sure it is correct.

•    "Pop-up Already Open. Only one pop-up can be open at a time." This occurs when trying to open multiple pop-ups on Android phones.
  1.    Click ok in the dialog box
  2.    Close all browser windows
  3.    Open the browser and try again

•    "TERMINAL IS IN SESSION WITH THE BNSF NETWORK." This usually occurs when incorrect data is entered on the first page of the emulator.
  1.    To fix this you need to enter BNSF in the box under ENTER APPROPRIATE LOGON DATA BELOW.
  2.    Then press enter and it will display the login screen where you enter your b# and password

 

Additional Notes

•  "Purchased or third party apps such as Bearded Computing's Emulator Access 3270 will no longer function".
•   The Web Emulator will not let you "position the curser" to select items out of a list. (For example: Selecting a name from a list of employees in CCEMP.) This function has not been available in our past or current emulators.

Support for this installation of BNSF Mainframe on the Web is currently provided by the BNSF TSOC. Direct questions to the TSOC at 593-4357 (Internal) or 1-800-HELP649 (External). Be prepared to provide all of the following information. Without this information, it may take longer for us to assist you.

1.    Your name
2.    Your phone number where a support analyst may contact you
3.    Description of the problem (including what page the problem is on)
4.    Error messages and/or Java Console log messages
5.    Type of device (i.e. cell phone, computer, iPhone, tablet)
6.    Operating system (i.e. Windows 7, Android, iOS)
7.    Name and version of your browser
8.    Date and time you tried to access the "BNSF Mainframe Emulator"