Support for this installation of BNSF Mainframe on the Web is
currently provided by the BNSF TSOC. Direct questions to the TSOC
at 593-4357 (Internal) or 1-800-HELP649 (External).
Be prepared to provide all of the following information.
Without this information, it will take longer for us to help you.
- Your name
- Your phone number where a support analyst may contact you
- Description of the problem (including what page the problem
is on)
- Error messages and/or Java Console log messages
- Name and phone number of your Internet Service Provider
- Name of your browser (i.e. Netscape Navigator / MS Internet
Explorer)
- Version of your browser (i.e. Version 3.02)
- Operating system (i.e. Windows 95)
- Date and time you tried to access "BNSF Mainframe Emulator"
READ THIS! Our most successful suggestion to users
requesting help is to get a new browser. If you are having
problems and do not have one of the browsers listed on the "System
Requirements" page of this website, please install one of
these browsers and attempt to access the emulator again before
requesting help. The Frequently
Asked Questions page has links to the Microsoft and Netscape
web sites where you can get a free browser upgrade.
