In general, you can visit BNSF on the World Wide Web without telling us who you are or revealing any information about yourself. Our Web servers collect the domain names, not the e-mail addresses, of visitors. This information is compiled to measure the number of visits, average time spent on the site, pages viewed, etc. BNSF Railway uses this information to measure the use of our site and to improve its ease of use.

There are times, however, when we may need information from you, such as your name, address, and company information (information that is essential for BNSF Railway to provide the services and/or products that are requested by you). The personal information we collect is used only by us to respond to your inquiry, process an order, or let you access specific account information. The amount of personal information you disclose to BNSF Railway is completely at your discretion. It is never mandatory for you to answer any question, although the extent of your answers may limit the services and products that BNSF Railway can offer you.

There are various technologies, including "cookies," that can be used to give you tailored information from a web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Some pages within www.bnsf.com use cookies so we can better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.