Contact Us | BNSF 

Contact Us

At BNSF, we are committed to providing you the information you need to make informed transportation decisions. If you would like more information on any of the subjects contained in this section, please feel free to contact us.

Prefer to contact us via e-mail? Fill out our form.

Safety & Security

Name Contact
Emergencies 1-800-832-5452 option 1
Report Trespassers or Criminal Activity 1-800-832-5452 option 3
Make an Anonymous Report 1-800-832-5452 option 4
Supply Chain Security 1-800-507-9227
Careers

BNSF Police Team

Name Title
Chief of Police
Assistant Chief of Police, Central Corridor: Colorado, Louisiana, Kansas, Nebraska, North Dakota, Oklahoma, South Dakota, Texas
Assistant Chief of Police, East Corridor: Alabama, Arkansas, Georgia, Iowa, Illinois, Michigan, Minnesota, Mississippi, Missouri, Tennessee, Wisconsin
Assistant Chief of Police, West Corridor: Arizona, California, Canada, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming
Director Special Investigations, K9 & Training

Customers

Careers

Community Questions

Please use our Contact Us form. Use of this form will help us to direct your inquiry to the right person and track the progress of our response.  

Fixed Income Investors

For all questions relating to BNSF issued debt securities, please contact: 

Name Title Contact
Beth Miller Assistant Vice President Treasury and Risk Management & Treasurer 817-352-3478

 

Federal Government Contacts


VP, Federal Govt. Affairs
Tel: 202-347-8662

General Director, Federal Govt. Affairs
Tel: 202-347-8671
Fax: 202-347-8675

Director Federal Govt. Affairs
Tel: 202-347-8704
Fax: 202-347-8675

Manager, Federal Government Affairs
Treasurer, BNSF RailPAC
Tel: 202-347-8662
Fax: 202-347-8675

Manager, Federal Government Affairs
(202) 347-8703

State Government, Community and Tribal Contacts

Location Name Phone
Arizona, northern California, Nevada, Utah
Regional Assistant Vice President Public Affairs - West
Tel: 817-352-2296
North Dakota, South Dakota
Regional Assistant Vice President Public Affairs - East
Tel: 763-782-3212
Southern California
Regional Director Public Affairs
Tel: 909-386-4140
New Mexico, Texas (Austin)
Executive Director Public Affairs
Tel: 512-517-8535
Oklahoma, Texas (Fort Worth)
Regional Director Public Affairs
Tel: 512-517-8535
Idaho, Montana, Wyoming
Executive Director Public Affairs
Tel: 406-256-4047
Oregon, Washington, British Columbia
Regional Director Public Affairs
Tel: 206-625-6135
Missouri, Nebraska
Executive Director Public Affairs
Tel: 913-551-4202
Alabama, Arkansas, Louisiana, Mississippi, Tennessee
Executive Director Public Affairs
Tel: 901-433-5040
Illinois, Iowa
Executive Director Public Affairs
Tel: 312-850-5678
Minnesota, Wisconsin
Executive Director Public Affairs
Tel: 651-298-2458
Colorado, Kansas
Regional Director Public Affairs
Tel: 817-867-6369
Tribal Relations
Director Public Affairs
Tel: 509-536-2583
Corporate
Vice President Corporate Relations
Tel: 817-867-6250

Media Requests

Please submit a request through this form. We will direct your inquiry to the right media contact.

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Passenger Service

Name Contact
Chicago Suburban Service (Metra) Tel: 312-322-6777
Visit Metra website for schedules and other information
Metro Transit (Minneapolis) Tel: 612-373-3333, option 3
Visit Metro Transit for more information
Sounder Transit (Seattle) Tel: 206-398-5000

Public Projects

BNSF's Public Projects team is the point of contact for the communities we serve when they desire to deliver infrastructure projects that cross, intersect, or parallel BNSF’s network in some way.

How do I work with Public Projects?

Visit our Public Projects page, which contains the Public Projects Manual and links to the technical appendices associated with the manual.

Real Estate

Land Revenue Management

BNSF's Real Estate professionals are responsible for management of one of the company's largest assets, land. Assuring an appropriate return for the use or disposition of land, this group oversees land sales, leases, permits and other revenue generating land transactions. In addition they oversee a number of outsource providers, including Jones Lang LaSalle Brokerage, Inc., to facilitate preparation and execution of agreements and negotiation of terms to a mutually acceptable resolution.

Need a Permit?

If you have questions about gaining access to BNSF property, visit our Property Permits & Licenses page.

Rail Development

Are you expanding or developing a new facility? You can count on BNSF experts to help educate you on the benefits of incorporating our rail network as part of your supply chain solutions. BNSF’s Economic Development team can help guide you through all aspects of expanding, developing or selecting a site. Consult the table below to identify and contact the regional manager in your specific territory.

For track-related inquiries and incidents, please contact the BNSF Resource Protection Command Center at 1.800.832.5452.

Territories Map Don Karls Justin Pearson Lindsay Van Meter John Rider Jennifer Fitzgerald Peiter Hjertstedt Eric Pitcher Janet Black Jared Garmon Gary Laffoon

 

 

  Name Contact
North Director Tel: 817-593-6917
Idaho, Oregon, Washington, British Columbia Tel: 360-418-6278
Montana, North Dakota, South Dakota, Minnesota, Manitoba Tel: 701-280-7200
Illinois, Wisconsin Tel: 312-850-5699
Colorado, Nevada, Utah, Wyoming Tel: 303-480-6440
Iowa, Kansas, Missouri, Nebraska Tel: 913-551-4148
South Director Tel: 817-867-6467
California Tel: 909-386-4020
Arizona, New Mexico Tel: 623-463-4133
North Texas, Oklahoma Tel: 817-867-6526
South Texas Tel: 817-867-0763
Alabama, Arkansas, Louisiana, Mississippi, Tennessee Tel: 817-593-4035
Assistant Vice President Tel: 817-867-6336

Unit Train Contacts

Area Name Contact
Director Tel: 817-867-6436
Coal/Wind/Pipe Tel: 817-867-0779
Sand Tel: 913-551-4146
Unit Train North Tel: 817-867-6522
Unit Train South Tel: 817-867-0804
Renewables/Special Projects Tel: 817-867-6124