News Release

BNSF Announces New Personalized Web page for Customers Using BNSF.com

FORT WORTH, Texas, November 15, 2004:

The Burlington Northern and Santa Fe Railway Company (BNSF) today announced it has enhanced its Web site to allow customers access to the information they need from a single personalized Web page. BNSF is the first railroad in the industry to offer its customers a fully customizable and personalized Web interface. Between now and early 2005, current BNSF customers will be migrated to the new personalized page at BNSF.com.

"Every customer has different needs," says John Lanigan, executive vice president and chief marketing officer. "With one simple click, BNSF.com allows each customer to pick the content they want and how they want to see it—making doing business with BNSF easier, faster and more efficient."

Along with the customization, BNSF’s enhanced Web site provides customers with an integrated interface which will provide real-time alerts as shipping information changes. Customers can choose to receive these alerts by e-mail or on a wireless device—eliminating the need to logon to the Web site for shipment status changes.

This customer enhancement to BNSF.com is being demonstrated at the Intermodal Association of North America Intermodal Expo and National Industrial Transportation League TransComp 2004 in San Antonio, November 14-16.

For an overview of the new on-line personalized interface, visit www.bnsf.com/demo.

A subsidiary of Burlington Northern Santa Fe Corporation (NYSE:BNI), BNSF operates one of the largest railroad networks in North America, with about 32,500 route miles covering 28 states and two Canadian provinces. The railway is among the world's top transporters of intermodal traffic, moves more grain than any other American railroad, transports the components of many of the products we depend on daily, and hauls enough low-sulphur coal to generate about ten percent of the electricity produced in the United States. BNSF is an industry leader in Web-enabling a variety of customer transactions at www.bnsf.com.

BNSF Headquarters
BNSF Railway Company
2650 Lou Menk Dr. 2nd Floor
P.O. Box 961057
Fort Worth, TX 76161-0057
Phone: (817) 352-1000