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Safety & Security
| Name | Contact |
|---|---|
| Emergencies | 1-800-832-5452 option 1 |
| Report Trespassers or Criminal Activity | 1-800-832-5452 option 3 |
| Make an Anonymous Report | 1-800-832-5452 option 4 |
| Supply Chain Security | 1-800-507-9227 |
| Careers | Resource Protection |
BNSF Police Team
| Name | Title |
|---|---|
| Greg Sandsness | Chief of Police |
| Briant Thomas | Chief Special Agent, Southeast Corridor: Alabama, Arkansas, Georgia, Kansas, Louisiana, Missouri, Mississippi, Oklahoma, Tennessee, Texas |
| Jeff J. Savage | Chief Special Agent, Northeast Corridor: Iowa, Illinois, Michigan, Minnesota, Wisconsin |
| Mark Geers | Chief Special Agent, Northwest Corridor: Canada, Colorado, Idaho, Montana, Nebraska, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming |
| Steven L. Wells | Chief Special Agent, Southwest Corridor: Arizona, California, New Mexico, Nevada |
| Brian L. Williams | Chief Special Agent, Special Investigations Team |
Customers
New to BNSF?
Intermodal Solutions
Customer Assistance
Shipment support questions: 888-428-BNSF (2673)
See a phone option guide.
Careers
Visit jobs.bnsf.com or email Staff.Recruiter1@bnsf.com.
Community Questions
Please use our Contact Us form. Use of this form will help us to direct your inquiry to the right person and track the progress of our response.
Fixed Income Investors
For all questions relating to BNSF issued debt securities, please contact:
| Name | Title | Contact |
|---|---|---|
| Beth Miller | Assistant Vice President Treasury and Risk Management & Treasurer | 817-352-3478 BNSF Investor Inquiries |
Government Affairs
BNSF state and federal government affairs teams work to educate and inform public policymakers at local, state, and federal levels. Our focus is primarily on legislative and regulatory matters, but we also work with communities to seek solutions of mutual interest.
Geographical Areas
| Area | Name | Contact | Location | |
|---|---|---|---|---|
| 1 | New Mexico, Oklahoma, Texas | Lindsay G. Mullins Exec. Director, State Govt. Affairs |
Tel: 512-517-8535 | 1005 Congress Avenue, Suite 1070 Austin, TX 78701 |
| 2 | Alabama, Arkansas, Louisiana, Mississippi, Tennessee | Michael D. Garriga Exec. Director, State Govt. Affairs |
Tel: 901-433-5040 | 5280 East Shelby Drive Memphis, TN 38118 |
| 3 | Arizona, Colorado, Utah, Wyoming | Cathy J. Norris Exec. Director, State Govt. Affairs |
Tel: 303-480-7406 | P.O. Box 630317 Littleton, CO 80163-0137 |
| 4 | California, Nevada | Don P. Maddy Exec. Director, State Govt. Affairs |
Tel: 209-460-6228 | 921 11th Street, Suite 601 Sacramento, CA 95814 |
| 5 | Community Issues for So. California | LaDonna V. DiCamillo Regional AVP, State Govt. Affairs |
Tel: 323-267-4041 | 921 11th Street, Suite 601 Sacramento, CA 95814 |
| 6 | Idaho, Montana | Matt Jones Exec. Director, State Govt. Affairs |
Tel: 406-256-4047 | 800 North Last Chance Gulch, Suite 101 Helena, MT 59601 |
| 7 | Illinois, Iowa, Kentucky, Wisconsin | Peter Skosey Exec. Director, State Govt. Affairs |
Tel: 312-850-5678 | 547 W. Jackson Blvd., Ste. 1509 Chicago, IL 60661 |
| 8 | Kansas, Missouri, Nebraska | Jeffrey N. Davis Exec. Director, State Govt. Affairs |
Tel: 913-551-4202 | 4515 Kansas Avenue Kansas City, KS 66106 |
| 9 | Minnesota, North Dakota, South Dakota | Lydia Bjorge Exec. Director, State Govt. Affairs |
Tel: 651-298-2458 | 525 Park Street, Suite 110 St. Paul, MN 55103 |
| 10 | Oregon, Washington, BC | Johan Hellman Regional AVP, State Govt. Affairs |
Tel: 206-625-6135 | 2454 Occidental Ave. So., Bldg. 1A Seattle, WA 98134 |
Headquarters
| Name | Contact | Location |
|---|---|---|
| Juan M. Acosta AVP State Govt. Affairs |
Tel: 817-352-2296 | 2500 Lou Menk Dr. Ft. Worth, TX 76131 P.O. Box 961039 Ft. Worth, TX 76161-0039 |
| Roberta R. Lund Manager, State Govt. Affairs |
Tel: 817-352-2326 | |
| Michelle K. Alt Legislative Analyst |
Tel: 817-352-2356 |
Washington, DC
| Michael R. Smythers Jr. VP, Federal Govt. Affairs |
Tel: 202-347-8662 |
| Gael Sullivan General Director, Federal Govt. Affairs |
Tel: 202-347-8671 Fax: 202-347-8675 |
| Justin T. Wormmeester Director Federal Govt. Affairs |
Tel: 202-347-8704 Fax: 202-347-8675 |
| Patricia A. Murphy Manager, Federal Government Affairs Treasurer, BNSF RailPAC |
Tel: 202-347-8662 Fax: 202-347-8675 |
| Emily Stier Manager, Federal Government Affairs |
(202) 347-8703 |
Public Affairs/Media Relations
Regional News Media Contacts
| Name | Contact | Location |
|---|---|---|
| Jeanelle Davis Director, Public Affairs |
Tel: 817-867-6427 Fax: 817-352-7925 |
Alabama, Arkansas, Louisiana, Mississippi, Tennessee, Texas |
| Lena Kent Director, Public Affairs |
Tel: 909-386-4140 Fax: 909-386-4170 |
Arizona, California |
| Maia LaSalle Director, Public Affairs |
Tel: 406-399-0330 | Montana, Wyoming |
| Amy McBeth Director, Public Affairs |
Tel: 763-782-3212 Fax: 763-782-3432 |
Manitoba, Minnesota, North Dakota, South Dakota, Wisconsin |
| Gus Melonas Director, Public Affairs |
Tel: 206-625-6220 Fax: 206-625-6652 |
British Columbia, Idaho, Oregon, Washington |
| Joe Sloan Director, Public Affairs |
Tel: 303-480-6219 Fax: 303-480-6442 |
Colorado, Nevada, New Mexico, Oklahoma, Utah |
| Courtney Wallace Director, Public Affairs |
Tel: 206-625-6232 Fax: 206-625-6652 |
Oregon, Washington |
| Andy Williams Director, Public Affairs |
Tel: 817-867-6369 Fax: 817-352-7925 |
Illinois, Iowa, Kansas, Kentucky, Missouri, Nebraska |
Corporate
| Name | Contact |
|---|---|
| Zak A. Andersen Vice President, Corporate Relations |
Tel: 817-867-6250 Fax: 817-352-7925 |
| Amy Casas Director, Corporate Communications |
Tel: 817-867-6139 Fax: 817-352-7925 |
| Benjamin Wilemon External Corporate Communications Manager Branding and Logo Licensing |
Tel: 817-867-6422 Fax: 817-352-7925 |
Passenger Service
| Name | Contact |
|---|---|
| Chicago Suburban Service (Metra) | Tel: 312-322-6777 Visit Metra website for schedules and other information |
| Metro Transit (Minneapolis) | Tel: 612-373-3333, option 3 Visit Metro Transit for more information |
| Sounder Transit (Seattle) | Tel: 206-398-5000 |
Real Estate
Land Revenue Management
BNSF's Real Estate professionals are responsible for management of one of the company's largest assets, land. Assuring an appropriate return for the use or disposition of land, this group oversees land sales, leases, permits and other revenue generating land transactions. In addition they oversee a number of outsource providers, including Jones Lang LaSalle Brokerage, Inc., to facilitate preparation and execution of agreements and negotiation of terms to a mutually acceptable resolution.
Need a Permit?
If you have questions about gaining access to BNSF property, visit our Property Permits & Licenses page.
Rail Development
Are you expanding or developing a new facility? You can count on BNSF experts to help educate you on the benefits of incorporating our rail network as part of your supply chain solutions. BNSF’s Economic Development team can help guide you through all aspects of expanding, developing or selecting a site. Consult the table below to identify and contact the regional manager in your specific territory.
For track-related inquiries and incidents, please contact the BNSF Resource Protection Command Center at 1.800.832.5452.
| Name | Contact | |
|---|---|---|
| North Director | David Polzin | Tel: 817-867-6467 |
| Idaho, Oregon, Washington, British Columbia | John Adams | Tel: 206-625-6355 |
| Montana, North Dakota, South Dakota, Minnesota, Manitoba | Justin Pearson | Tel: 701-280-7200 |
| Illinois, Wisconsin | Eric Pitcher | Tel: 312-850-5699 |
| Colorado, Nevada, Utah, Wyoming | Lindsay Van Meter | Tel: 303-480-6440 |
| Iowa, Kansas, Missouri, Nebraska | John Rider | Tel: 913-551-4148 |
| South Director | Kristin Hansen | Tel: 817-352-3346 |
| California | Jennifer Fitzgerald | Tel: 909-386-4020 |
| Arizona, New Mexico | Peiter Hjertstedt | Tel: 623-463-4133 |
| North Texas, Oklahoma | Ashley Wolfe | Tel: 817-867-6526 |
| South Texas | Jared Garmon | Tel: 817-593-4035 |
| Alabama, Arkansas, Louisiana, Mississippi, Tennessee | Mallory Estes | Tel: 817-352-3341 |
| Assistant Vice President | Chris Danos | Tel: 817-867-6385 |
Unit Train Contacts
| Area | Name | Contact |
|---|---|---|
| Director | Pat Thompson | Tel: 817-867-6436 |
| Coal, Wind, Pipe | Nathan Morton | Tel: 708-924-6761 |
| Sand, Aggregates, Crude, and Agriculture South | Stan Ujka | Tel: 913-551-4146 |
| Agriculture North | Mike Ray | Tel: 817-867-6522 |
| Renewable Fuels | Shannon Rovinsky | Tel: 817-352-6498 |
New to Rail or BNSF?
Learn how easy it is to become a BNSF customer. We will show you how to get a rate, ship, track and manage your account.
GET STARTED
WHAT CAN YOU SHIP?
Our consistent and cost-effective service takes products of any size to customers where they need them.
WHERE CAN YOU SHIP?
BNSF's Rail Network can get you there – no matter where you're shipping your freight.
HOW CAN YOU SHIP?
You can rely on our best in-class services to deliver your goods in the most cost-effective manner.