BNSF Agricultural Products: 2024 Christmas and New Year's Operating Plan
SHUTTLE TRAIN SERVICE
This year, BNSF will observe the Christmas holiday on Tuesday, December 24, and Wednesday, December 25, and the New Year's holiday on Tuesday, December 31, and Wednesday, January 1, 2025, The BNSF shuttle holidays will be 6 a.m., Tuesday, December 24, through 6 a.m., Thursday, December 26, and 6 a.m., Tuesday, December 31, through 6 a.m., Thursday, January 2, 2025.
Christmas Holiday
Empty Shuttles
Customers with empty trains arriving at the loading facility after 6 a.m., Tuesday, December 24, may elect to move their official spot time to 6 a.m., Thursday, December 26. During this time frame, trains may be loaded if desired.
Loaded Shuttles
Customers with loaded trains arriving at an unload facility after 6 a.m., Tuesday, December 24, may elect to move their official spot time to 6 a.m., Thursday, December 26. During this time frame, trains may be unloaded if desired.
New Year's Holiday
Empty Shuttles
Customers with empty trains arriving at the loading facility after 6 a.m., Tuesday, December 31, may elect to move their official spot time to 6 a.m., Thursday, January 2, 2025. During this time frame, trains may be loaded if desired.
Loaded Shuttles
Customers with loaded trains arriving at an unload facility after 6 a.m., Tuesday, December 31, may elect to move their official spot time to 6 a.m., Thursday, January 2, 2025. During this time frame, trains may be unloaded if desired.
Whether empty or loaded, customers who elect to move their spot time must contact BNSF Grain Operations at least eight hours in advance and advise of their intentions for train, power and crew planning purposes.
There are no allowances beyond the time frames specified. Origination Efficiency Payment (OEP) or Destination Efficiency Payment (DEP) will be lost if customer(s) elects to operate outside of these allowances.
Please refer to Demurrage Tariff 6004-C to review the free time and charges for Christmas and New Year's.
CARLOAD TRAIN SERVICE
Carload train service will not be curtailed due to the holidays; however, BNSF plans to minimize the number of yard, local and road-switch assignments at terminals during the holidays consistent with customer activity and volume demand. Connecting carriers who have reduced operations for the holidays may cause delays on interline traffic.
CUSTOMER SUPPORT
For interactive tracing 365 days a year, please use BNSF’s Tracing web tool by logging in to the BNSF Customer Portal with your username and password and selecting the Trace tab on the Home page. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.
Customer Support will maintain a limited staff on Christmas Eve and New Year's Eve until 6 p.m. Normal coverage will resume on the Thursday following each holiday.
Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.