BNSF Automotive: 2020-2021 Christmas and New Year’s Operating Plan

TRAIN SERVICE
BNSF’s Automotive 2020-2021 Christmas and New Year’s operating plan will remain focused on meeting customers’ expectations while matching operations to rail volumes. This year, BNSF will observe the Christmas holiday on Thursday, December 24, and Friday, December 25, and the New Year’s holiday on Thursday, December 31, and Friday, January 1, 2021.

The number of trains operating on BNSF track is typically lower over the Christmas and New Year's holidays due to reduced freight volume. BNSF's Automotive 2020-2021 holiday operating plan will adjust operations to account for this potential reduction in traffic. As a result, shipments from Wednesday, December 23, through Sunday, January 3, 2021, may experience delays of 24-48 hours. Connecting carriers who have reduced operations for the holidays may cause delays on interline traffic.

AUTOMOTIVE FACILITY OPERATIONS
BNSF would like to remind our customers during this holiday period that a majority of our Automotive facilities will maintain regular hours of operation, including on Christmas Day and New Year’s Day. As always, we appreciate your help in keeping our facilities fluid.

CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673.

Customer Support will maintain a limited staff on Christmas Eve and New Year’s Eve until 6 p.m. Normal coverage will resume on the Saturday following each holiday.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.