BNSF’s Carload Christmas and New Year’s operating plan will remain focused on meeting customers’ expectations while matching operations to any reductions in traffic volumes. This year, BNSF will observe the Christmas holiday on Thursday, December 24, and Friday, December 25, and the New Year’s holiday on Thursday, December 31, and Friday, January 1, 2021.
Train service will not be curtailed due to the holidays; however, BNSF plans to minimize the number of yard, local and road-switch assignments at terminals during the holidays consistent with customer activity and volume demand. Connecting carriers who have reduced operations may cause delays on interline traffic.
For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673.
Customer Support will maintain a limited staff on Christmas Eve and New Year’s Eve until 6 p.m. Normal coverage will resume on the Saturday following each holiday.
Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.