New Instructional Video Regarding Customer Dwell Management Tool

Sep 29, 2021

BNSF’s Customer Dwell Management Tool (CDMT), available on the BNSF Customer Portal (customer login/password required), is a secured application providing a one-stop shop for pipeline and demurrage management. The CDMT provides customers with real-time information and the ability to effectively manage railcar inventories.

This new video offers a guided tour through several key functions of the CDMT, including:

  • Facility Information
    • Customer Destination and Standard Spotting Instructions
  • Demurrage
    • Car record details
    • Exporting and/or printing any invoices
    • Disputing charges

By utilizing CDMT, customers can manage the incoming flow of rail cars to minimize dwell and demurrage charges. Reduced railcar dwell translates into faster, more reliable cycle times and better service.

If you have any questions, please contact your BNSF representative.

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