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Contact Us

Not sure who to call with your benefits and health care-related questions? Try these:

Provider Phone Website
Health and Benefits Administration
Eligibility for any BNSF benefit program: BNSF Benefits Center Tel: 877-451-2363 bnsf.mercerhrs.com
2012 Benefits Enrollment: BNSF Benefits Center Tel: 877-451-2363 bnsf.mercerhrs.com
2013 Benefits Enrollment
  • Medicare-eligible Santa Fe retirees and surviving spouses: Extend Health
  • All other retirees and surviving spouses: BNSF Benefits Center

Tel: 855-663-4219

Tel: 877-451-2363

extendhealth.com/bnsf

bnsf.mercerhrs.com
Using Health Care Services & Benefits – Personal Assistance
2012: Health Advocate Tel: 866-695-8622 HealthAdvocate.com/bnsf
2013: Health Advocate
  • Medicare-eligible Santa Fe retirees and surviving spouses: Extend Health
  • All other retirees and surviving spouses: Health Advocate

Tel: 855-663-4219

Tel: 877-451-2363

extendhealth.com/bnsf

HealthAdvocate.com/bnsf
Benefit Coverage and Claims
  • Call the Member Services number on your coverage ID card.
  • If you cannot find the benefit provider's contact information, call here:
    • Medicare-eligible Santa Fe retirees and surviving spouses: Extend Health
    • All other retirees and surviving spouses: BNSF Benefits Center


Tel: 855-663-4219


Tel: 877-451-2363


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Employee Assistance Program (EAP)
LifeSynch Tel: 800-383-2327 www.lifesynch.com
Retirement
Pension Plan (BNSF Benefits Center) Tel: 877-451-2363 www.bnsf.benecalc.com
QDRO Consultants Company Tel: 800-527-8481 N/A
Railroad Retirement Board Tel: 877-772-5772 www.rrb.gov
Vanguard 401(k) Tel: 800-523-1188 www.vanguard.com
 
BNSF Benefits Helpline Tel: 800-234-1283 N/A


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