New User

Need access to our Web tools or a PIN to call into our service departments? Follow these steps.

  1. Register as a new user of tools

    Click the Register link inside the Customer Login Box. BNSF web support will contact you within 24-48 hours to set up and train you on the tools and reports you will need.

    Web Support and tool training:

  2. Personal Identification Number

    You will need a PIN to contact our customer support departments. A PIN number is assigned to you during user registration.

    Web Support and tool training:

  3. Voice Activated Services

    Streamline your phone calls with voice-activated services. Track your shipments 24 hours a day without having to speak to a representative.

    Call: 888-428-2673 to get help with:

    • Secure Trace
    • Unsecure Trace
    • Carload Switch and Release