Cargo Loss and Damage Claims

BNSF's goal is to provide our customers with safe, efficient, damage-free service. However, sometimes transit damage can occur. Below are BNSF's contacts and helpful resources to report cargo loss and damage and file a claim.



File a Cargo Loss and Damage Claim

BNSF's eCargoClaim tool provides a secure, web-based method to file and monitor your cargo loss and damage claim. Customers will need to register at bnsf.com and request access to the eCargoClaim tool.

    Contacts

    AreaContact
    Report Cargo Loss or Damage
    Tel: 800-333-4686, Option 1
    Cargo Claim Information
    Tel: 800-333-4686, Option 2