Become a Customer
BNSF strives to make your shipping experience as easy and seamless as possible. You can rely on us to help walk you through the step-by-step process of becoming a customer. Whether you're shipping one load or 1,000 loads, single cars or dedicated trains, we make doing business with BNSF simple.
Tell us a little about what you are shipping to learn more about the process of becoming a customer, what information you'll need and how to get started.
Get Started Now
Please answer the question above to learn more about becoming a customer.
When you contact BNSF, one of our shipping experts will show you that rail is a competitive shipping option, whether or not you ship to or from a rail-served facility. We are here to walk you through all the basics of getting started, including: signing-up with BNSF, establishing credit, registering for on-line tools and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary depending on approvals and urgency.
Not Rail Served?
- If you are not directly served by a railroad and need delivery by truck, consider using one of our premier transloaders or BNSF Logistics.
- You can also work with our Economic Development team to establish or expand your next site. Talk to us today!
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping
- Where you will be shipping from/to
- Amount you will be shipping
- Shipper/receiver names and addresses (locations don't have to be rail served)
- Name of freight payer
- Business and credit information
When you contact BNSF, you can expect a timely response that will have your request rolling within two business days.
Become a New BNSF Customer
|
Begin shipping with BNSF quickly and easily. We will need the following information to get you started with BNSF:
|
817-867-6223 or Customer Development |
Pricing/Rates
| Get a rate quickly with our easy online price lookup tool | Carload Shipping Advisor |
Shipping Questions
| Our Customer Support team will answer questions about your shipment, including billing, service, etc |
Customer Support 888-428-2673, option 4, 3 |
| Our Equipment team will help answer your questions regarding equipment | 888-428-2673, option 4, 4 |
Helpful Links
| Quickly find out who is served by BNSF | Serving Carrier Reciprocal Switch Inquiry Tool |
| Easily locate a transloader on BNSF network | Premier Transloader Directory |
| Locate your new site near BNSF or have your existing site served by BNSF | Economic Development |
When you contact BNSF, one of our coal shipping experts will walk you through all the basics of getting started, including: shipping agreements, establishing credit, insurance agreements, coal shipping regulations and so on. We'll help you with all the details and get you and your shipments on their way.
Your Coal Contact:
- Keeley Bliss, Tel: 817-867-6337
General time for setup and processing is approximately two weeks, but this can vary greatly depending on approvals and urgency.
Not Rail Served?
For help in establishing, expanding or relocating your next site, please contact:
| Name | Contact |
|---|---|
| George Pacocha | Tel: 817-867-6584 |
Here's a list of items and information you'll need on hand to get you started.
- Where you will be shipping from/to (mine and receiver)
- Amount you will be shipping
- Unloading time
- Your timeframe, including deadlines and milestones
- Your rail equipment needs
- Name of freight payer
- What commodities you are shipping (Utility Coal or Industrial Coal)
- Business and credit information
When you contact BNSF, you can expect a quick response that will have your request rolling right away.
Your Coal Contact:
- Keeley Bliss, Tel: 817-867-6337
Get On Board with BNSF Railway
Once you decide to become a BNSF Intermodal carrier, we'll assist you with the on-boarding process, which consists of three primary steps:
Click to Read More
Sign an Intermodal Agreement
- Insurance validation
- BNSF Intermodal Rules & Policies Guide
- Driver database registration
- Intermodal equipment registration
- Credit application form
- Electronic Funds Transfer (EFT) authorization
- Track and trace shipments
- Submit bills of lading
- Print, pay, and manage invoices
- Manage or guarantee storage charges
There's no better time than now to align yourself with BNSF Railway, the industry's intermodal leader.
If you own your equipment (trailers or containers) and would like to learn more about joining BNSF's elite group of intermodal carriers, contact BNSF Intermodal.
When you contact BNSF, you can expect a quick response that will have your request rolling within two business days.
| Area | Name | Contact |
|---|---|---|
| Motor Carriers (Truckload) and Intermodal Marketing Companies |
Intermodal | |
| Overseas Carriers and Tank Containers | Lisa Cassidy | Tel: 817-867-6117 |
| Temperature-Controlled Trailers/Containers | Mel Heard | Tel: 817-867-6966 |
Beneficial Cargo Owner Contacts
Territories are based on customer headquarters location, please contact the corresponding industry expert in the contact list below:
| Region | Name | Contact | |
|---|---|---|---|
| 1 | Southwest | Adam Hart | Tel: 714-861-9463 |
| 2 | Northwest | Sabin Reynolds | Tel: 509-979-3462 |
| 3 | DFW Texas | Lance Wingfield | Tel: 817-228-3486 |
| 4 | Central | Lynda Patterson | Tel: 913-416-3724 |
| 5 | Midwest – West | LaToya Benson | Tel: 312-316-6827 |
| 6 | Midwest – East | Gerry Leahy | Tel: 708-305-8970 |
| 7 | Ohio Valley | Michelle Pierce | Tel: 817-694-6713 |
| 8 | Northeast – South | Courtney Little | Tel: 817-876-2752 |
| 9 | Northeast – North | David Clark | Tel: 863-397-9839 |
| 10 | Southeast | David Rehg | Tel: 817-304-4161 |
| 11 | South Central | Jarred Howard | Tel: 682-225-3634 |
Or, fill out a short questionnaire and someone from BNSF will contact you to answer all of your questions.
The fields marked with an asterisk (*) are required.
When you contact BNSF, one of our shipping experts will show you that rail is a competitive shipping option, whether or not you ship to or from a rail-served facility. We are here to walk you through all the basics of getting started, including: signing-up with BNSF, establishing credit, registering for on-line tools and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary depending on approvals and urgency.
Not Rail Served?
- If you are not directly served by a railroad and need delivery by truck, consider using one of our premier transloaders or BNSF Logistics.
- You can also work with our Economic Development team to establish or expand your next site. Talk to us today!
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping
- Where you will be shipping from/to
- Amount you will be shipping
- Shipper/receiver names and addresses (locations don't have to be rail served)
- Name of freight payer
- Business and credit information
When you contact BNSF, you can expect a timely response that will have your request rolling within two business days.
Become a New BNSF Customer
|
Begin shipping with BNSF quickly and easily. We will need the following information to get you started with BNSF:
|
817-867-6223 or Customer Development |
Pricing/Rates
| Get a rate quickly with our easy online price lookup tool | Carload Shipping Advisor |
Shipping Questions
| Our Customer Support team will answer questions about your shipment, including billing, service, etc |
Customer Support 888-428-2673, option 4, 3 |
| Our Equipment team will help answer your questions regarding equipment | 888-428-2673, option 4, 4 |
Helpful Links
| Quickly find out who is served by BNSF | Serving Carrier Reciprocal Switch Inquiry Tool |
| Easily locate a transloader on BNSF network | Premier Transloader Directory |
| Locate your new site near BNSF or have your existing site served by BNSF | Economic Development |
Get On Board with BNSF Railway
Once you decide to become a BNSF Intermodal carrier, we'll assist you with the on-boarding process, which consists of three primary steps:
Click to Read More
Sign an Intermodal Agreement
- Insurance validation
- BNSF Intermodal Rules & Policies Guide
- Driver database registration
- Intermodal equipment registration
- Credit application form
- Electronic Funds Transfer (EFT) authorization
- Track and trace shipments
- Submit bills of lading
- Print, pay, and manage invoices
- Manage or guarantee storage charges
There's no better time than now to align yourself with BNSF Railway, the industry's intermodal leader.
If you own your equipment (trailers or containers) and would like to learn more about joining BNSF's elite group of intermodal carriers, contact BNSF Intermodal.
When you contact BNSF, you can expect a quick response that will have your request rolling within two business days.
| Area | Name | Contact |
|---|---|---|
| Motor Carriers (Truckload) and Intermodal Marketing Companies |
Intermodal | |
| Overseas Carriers and Tank Containers | Lisa Cassidy | Tel: 817-867-6117 |
| Temperature-Controlled Trailers/Containers | Mel Heard | Tel: 817-867-6966 |
Beneficial Cargo Owner Contacts
Territories are based on customer headquarters location, please contact the corresponding industry expert in the contact list below:
| Region | Name | Contact | |
|---|---|---|---|
| 1 | Southwest | Adam Hart | Tel: 714-861-9463 |
| 2 | Northwest | Sabin Reynolds | Tel: 509-979-3462 |
| 3 | DFW Texas | Lance Wingfield | Tel: 817-228-3486 |
| 4 | Central | Lynda Patterson | Tel: 913-416-3724 |
| 5 | Midwest – West | LaToya Benson | Tel: 312-316-6827 |
| 6 | Midwest – East | Gerry Leahy | Tel: 708-305-8970 |
| 7 | Ohio Valley | Michelle Pierce | Tel: 817-694-6713 |
| 8 | Northeast – South | Courtney Little | Tel: 817-876-2752 |
| 9 | Northeast – North | David Clark | Tel: 863-397-9839 |
| 10 | Southeast | David Rehg | Tel: 817-304-4161 |
| 11 | South Central | Jarred Howard | Tel: 682-225-3634 |
Or, fill out a short questionnaire and someone from BNSF will contact you to answer all of your questions.
The fields marked with an asterisk (*) are required.
When you contact BNSF, one of our shipping experts will show you that rail is a competitive shipping option, whether or not you ship to or from a rail-served facility. We are here to walk you through all the basics of getting started, including: signing-up with BNSF, establishing credit, registering for on-line tools and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary depending on approvals and urgency.
Not Rail Served?
- If you are not directly served by a railroad and need delivery by truck, consider using one of our premier transloaders or BNSF Logistics.
- You can also work with our Economic Development team to establish or expand your next site. Talk to us today!
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping
- Where you will be shipping from/to
- Amount you will be shipping
- Shipper/receiver names and addresses (locations don't have to be rail served)
- Name of freight payer
- Business and credit information
When you contact BNSF, you can expect a timely response that will have your request rolling within two business days.
Become a New BNSF Customer
|
Begin shipping with BNSF quickly and easily. We will need the following information to get you started with BNSF:
|
817-867-6223 or Customer Development |
Pricing/Rates
| Get a rate quickly with our easy online price lookup tool | Carload Shipping Advisor |
Shipping Questions
| Our Customer Support team will answer questions about your shipment, including billing, service, etc |
Customer Support 888-428-2673, option 4, 3 |
| Our Equipment team will help answer your questions regarding equipment | 888-428-2673, option 4, 4 |
Helpful Links
| Quickly find out who is served by BNSF | Serving Carrier Reciprocal Switch Inquiry Tool |
| Easily locate a transloader on BNSF network | Premier Transloader Directory |
| Locate your new site near BNSF or have your existing site served by BNSF | Economic Development |
When you contact BNSF, one of our agricultural shipping experts will walk you through all the basics of getting started, including: shipping contracts, establishing credit, insurance agreements and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary greatly depending on approvals and urgency.
Grains and Feed Contact
- Robert DeVahl, Tel: 817-867-6266
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping (hazardous materials, etc.)
- Where you will be shipping from/to
- Amount you will be shipping and seasonality
- Infrastructure and service needs
- Business and credit information
When you contact BNSF, you can expect a quick response that will have your request rolling within 72 hours. We'll help you with all the details and get you and your shipments on their way.
Grains and Feed Contact
- Robert DeVahl, Tel: 817-867-6266
When you contact BNSF, one of our agricultural shipping experts will walk you through all the basics of getting started, including: shipping contracts, establishing credit, insurance agreements and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary greatly depending on approvals and urgency.
Grains and Feed Contact
- Robert DeVahl, Tel: 817-867-6266
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping (hazardous materials, etc.)
- Where you will be shipping from/to
- Amount you will be shipping and seasonality
- Infrastructure and service needs
- Business and credit information
When you contact BNSF, you can expect a quick response that will have your request rolling within 72 hours. We'll help you with all the details and get you and your shipments on their way.
Grains and Feed Contact
- Robert DeVahl, Tel: 817-867-6266
When you contact BNSF, one of our automotive shipping experts will walk you through the basics of getting started, including: shipping contracts, establishing credit, insurance agreements, the Auto Rules & Policies Guide and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary greatly depending on approvals and urgency.
Here's a list of items and information you'll need on hand to get you started.
- Shipping information (Origin / Destination)
- Type of multilevel equipment needed (Bilevel, Trilevel, or Auto-Max®)
- Amount of vehicles to be shipped
- Type of vehicles to be shipped (New or Used)
- Business and credit information
When you contact BNSF, you can expect a quick response that will have your request rolling within one business day.
Your Automotive Contact:
- Mac Staniford, Tel: 817-867-6463
Get On Board with BNSF Railway
Once you decide to become a BNSF Intermodal carrier, we'll assist you with the on-boarding process, which consists of three primary steps:
Click to Read More
Sign an Intermodal Agreement
- Insurance validation
- BNSF Intermodal Rules & Policies Guide
- Driver database registration
- Intermodal equipment registration
- Credit application form
- Electronic Funds Transfer (EFT) authorization
- Track and trace shipments
- Submit bills of lading
- Print, pay, and manage invoices
- Manage or guarantee storage charges
There's no better time than now to align yourself with BNSF Railway, the industry's intermodal leader.
If you own your equipment (trailers or containers) and would like to learn more about joining BNSF's elite group of intermodal carriers, contact BNSF Intermodal.
When you contact BNSF, you can expect a quick response that will have your request rolling within two business days.
| Area | Name | Contact |
|---|---|---|
| Motor Carriers (Truckload) and Intermodal Marketing Companies |
Intermodal | |
| Overseas Carriers and Tank Containers | Lisa Cassidy | Tel: 817-867-6117 |
| Temperature-Controlled Trailers/Containers | Mel Heard | Tel: 817-867-6966 |
Beneficial Cargo Owner Contacts
Territories are based on customer headquarters location, please contact the corresponding industry expert in the contact list below:
| Region | Name | Contact | |
|---|---|---|---|
| 1 | Southwest | Adam Hart | Tel: 714-861-9463 |
| 2 | Northwest | Sabin Reynolds | Tel: 509-979-3462 |
| 3 | DFW Texas | Lance Wingfield | Tel: 817-228-3486 |
| 4 | Central | Lynda Patterson | Tel: 913-416-3724 |
| 5 | Midwest – West | LaToya Benson | Tel: 312-316-6827 |
| 6 | Midwest – East | Gerry Leahy | Tel: 708-305-8970 |
| 7 | Ohio Valley | Michelle Pierce | Tel: 817-694-6713 |
| 8 | Northeast – South | Courtney Little | Tel: 817-876-2752 |
| 9 | Northeast – North | David Clark | Tel: 863-397-9839 |
| 10 | Southeast | David Rehg | Tel: 817-304-4161 |
| 11 | South Central | Jarred Howard | Tel: 682-225-3634 |
Or, fill out a short questionnaire and someone from BNSF will contact you to answer all of your questions.
The fields marked with an asterisk (*) are required.
When you contact BNSF, one of our shipping experts will show you that rail is a competitive shipping option, whether or not you ship to or from a rail-served facility. We are here to walk you through all the basics of getting started, including: signing-up with BNSF, establishing credit, registering for on-line tools and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary depending on approvals and urgency.
Not Rail Served?
- If you are not directly served by a railroad and need delivery by truck, consider using one of our premier transloaders or BNSF Logistics.
- You can also work with our Economic Development team to establish or expand your next site. Talk to us today!
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping
- Where you will be shipping from/to
- Amount you will be shipping
- Shipper/receiver names and addresses (locations don't have to be rail served)
- Name of freight payer
- Business and credit information
When you contact BNSF, you can expect a timely response that will have your request rolling within two business days.
Become a New BNSF Customer
|
Begin shipping with BNSF quickly and easily. We will need the following information to get you started with BNSF:
|
817-867-6223 or Customer Development |
Pricing/Rates
| Get a rate quickly with our easy online price lookup tool | Carload Shipping Advisor |
Shipping Questions
| Our Customer Support team will answer questions about your shipment, including billing, service, etc |
Customer Support 888-428-2673, option 4, 3 |
| Our Equipment team will help answer your questions regarding equipment | 888-428-2673, option 4, 4 |
Helpful Links
| Quickly find out who is served by BNSF | Serving Carrier Reciprocal Switch Inquiry Tool |
| Easily locate a transloader on BNSF network | Premier Transloader Directory |
| Locate your new site near BNSF or have your existing site served by BNSF | Economic Development |
When you contact BNSF, one of our agricultural shipping experts will walk you through all the basics of getting started, including: shipping contracts, establishing credit, insurance agreements and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary greatly depending on approvals and urgency.
Grains and Feed Contact
- Robert DeVahl, Tel: 817-867-6266
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping (hazardous materials, etc.)
- Where you will be shipping from/to
- Amount you will be shipping and seasonality
- Infrastructure and service needs
- Business and credit information
When you contact BNSF, you can expect a quick response that will have your request rolling within 72 hours. We'll help you with all the details and get you and your shipments on their way.
Grains and Feed Contact
- Robert DeVahl, Tel: 817-867-6266
When you contact BNSF, one of our shipping experts will show you that rail is a competitive shipping option, whether or not you ship to or from a rail-served facility. We are here to walk you through all the basics of getting started, including: signing-up with BNSF, establishing credit, registering for on-line tools and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary depending on approvals and urgency.
Not Rail Served?
- If you are not directly served by a railroad and need delivery by truck, consider using one of our premier transloaders or BNSF Logistics.
- You can also work with our Economic Development team to establish or expand your next site. Talk to us today!
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping
- Where you will be shipping from/to
- Amount you will be shipping
- Shipper/receiver names and addresses (locations don't have to be rail served)
- Name of freight payer
- Business and credit information
When you contact BNSF, you can expect a timely response that will have your request rolling within two business days.
Become a New BNSF Customer
|
Begin shipping with BNSF quickly and easily. We will need the following information to get you started with BNSF:
|
817-867-6223 or Customer Development |
Pricing/Rates
| Get a rate quickly with our easy online price lookup tool | Carload Shipping Advisor |
Shipping Questions
| Our Customer Support team will answer questions about your shipment, including billing, service, etc |
Customer Support 888-428-2673, option 4, 3 |
| Our Equipment team will help answer your questions regarding equipment | 888-428-2673, option 4, 4 |
Helpful Links
| Quickly find out who is served by BNSF | Serving Carrier Reciprocal Switch Inquiry Tool |
| Easily locate a transloader on BNSF network | Premier Transloader Directory |
| Locate your new site near BNSF or have your existing site served by BNSF | Economic Development |
When you contact BNSF, one of our shipping experts will show you that rail is a competitive shipping option, whether or not you ship to or from a rail-served facility. We are here to walk you through all the basics of getting started, including: signing-up with BNSF, establishing credit, registering for on-line tools and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary depending on approvals and urgency.
Not Rail Served?
- If you are not directly served by a railroad and need delivery by truck, consider using one of our premier transloaders or BNSF Logistics.
- You can also work with our Economic Development team to establish or expand your next site. Talk to us today!
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping
- Where you will be shipping from/to
- Amount you will be shipping
- Shipper/receiver names and addresses (locations don't have to be rail served)
- Name of freight payer
- Business and credit information
When you contact BNSF, you can expect a timely response that will have your request rolling within two business days.
Become a New BNSF Customer
|
Begin shipping with BNSF quickly and easily. We will need the following information to get you started with BNSF:
|
817-867-6223 or Customer Development |
Pricing/Rates
| Get a rate quickly with our easy online price lookup tool | Carload Shipping Advisor |
Shipping Questions
| Our Customer Support team will answer questions about your shipment, including billing, service, etc |
Customer Support 888-428-2673, option 4, 3 |
| Our Equipment team will help answer your questions regarding equipment | 888-428-2673, option 4, 4 |
Helpful Links
| Quickly find out who is served by BNSF | Serving Carrier Reciprocal Switch Inquiry Tool |
| Easily locate a transloader on BNSF network | Premier Transloader Directory |
| Locate your new site near BNSF or have your existing site served by BNSF | Economic Development |
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